Technology Analyst in New York, New York at Sterling Entertainment Enterprises, LLC

About Us

SNY is an Emmy Award–winning regional sports media company delivering content across linear television and digital platforms. SNY provides unmatched, exclusive coverage of the New York Mets, New York Jets, and all things New York sports. As the Tri-State area’s leader in local sports coverage, SNY offers comprehensive access to professional and collegiate teams through exclusive live games, nightly sports shows, and original programming. SNY also delivers real-time New York sports news and exclusive digital series on SNY.tv and across its social channels, including YouTube, Facebook, X, and Instagram. SNY is available to viewers throughout New York, Connecticut, New Jersey, and northeastern Pennsylvania, and nationally through select providers.

About the role:

As an IT Service Analyst, you will serve as the primary point of contact for all computer hardware, software, and technology support needs across SNY. In this onsite role, you will provide frontline technical assistance to employees working in the office while also delivering remote support to employees working offsite, ensuring a seamless technology experience for all employees regardless of location. You are a highly technical, solutions-oriented professional who is comfortable troubleshooting across a wide range of devices, platforms, and applications. You respond promptly to support requests, diagnose technical issues, and implement effective solutions with a strong focus on customer service and user satisfaction.

You are passionate about technology, computing, and innovation, with a genuine desire to help people. You bring a curious, analytical mindset and enjoy digging beneath the surface to identify root causes and resolve complex technical challenges. In addition to day-to-day support responsibilities, you will contribute to broader technical initiatives, process improvements, project work, and documentation efforts that help strengthen the systems and technology that power SNY’s operations. This role reports to our Manager, Technology Services.

What You’ll Do

• Perform deskside visits and/or remote troubleshooting support using Dameware Remote Anywhere for all IT related issues.
• Diagnose and resolve unique incidents associated with applications and/or operating systems and determine the source of incident.
• Configure and deploy all SNY issued hardware to end users; this includes desktops, laptops, printers, monitors, Cisco VoIP desk phones, mobile devices, and other peripherals.
• Provide support for our Video Conferencing systems (Microsoft Teams, Zoom) and WhenToWork screens.
• Configure iOS and Android mobile devices with Office 365 apps for e-mail and application access.
• Document procedures, standards, best practice configurations, settings, and installation sequences for team and end users.
• Provide training to users on all IT system related needs.Handle multiple IT projects including but not limited to PC rollouts/upgrades, software implementations and work closely with Engineers on projects as needed.
• Must be able to work flexible hours, including nights, weekends and holidays as needed.

What You Bring

• Undergraduate degree in Information Technology or related field.
• 1+ year of experience in IT support.
• Knowledgeable and proficient with Windows 11, Office 365, Active Directory, iOS, Android.
• Basic Networking experience, as it relates to desktop support.
• Ability to configure, upgrade and relocate PC hardware, software, and print devices.
• Ability to provide technical support over the phone and with remote software.
• Able to effectively communicate technical information to technical and non-technical personnel.
• Demonstrate strong customer service attitude and demeanor.
• Ability to work within established standards and guidelines.
• Outstanding analytical/troubleshooting skills.
• Strong organizational and interpersonal skills with excellent oral and written communication skills.
• Passionate and self-driven about staying current with technology changes.