Operations Manager in Baton Rouge, Louisiana at Central Plumbing

Operations Manager

Baton Rouge, Louisiana

About the Role

We are seeking a results-driven Operations Manager to lead day-to-day operations for a growing plumbing services company in the Baton Rouge market. This role is responsible for driving operational efficiency, revenue growth, team performance, and exceptional customer service while ensuring jobs are completed safely, on time, and profitably.

This is a hands-on leadership role ideal for someone with strong field service experience who thrives in a fast-paced, high-volume environment.

Key Responsibilities

Operations & Performance Management

• Oversee daily field operations including scheduling, dispatch, and job completion
• Monitor KPIs such as revenue, average ticket, job profitability, and technician efficiency
• Ensure all work is completed to company standards and customer expectations
• Partner with leadership on forecasting, budgeting, and operational planning

Team Leadership & Development

• Lead, coach, and develop technicians, dispatchers, and support staff
• Conduct ride-alongs, performance reviews, and regular team meetings
• Support recruiting, hiring, onboarding, and retention of top talent
• Drive accountability and a high-performance culture across the team

Customer Experience

• Ensure a high level of customer satisfaction and timely resolution of escalations
• Monitor service quality and implement improvements as needed
• Reinforce a customer-first mindset across all roles

Financial & Business Management

• Manage labor, materials, and operational costs to meet profitability goals
• Review job costing and gross profit margins
• Identify opportunities to improve efficiency and increase revenue

Compliance & Safety

• Ensure compliance with all local, state, and company safety regulations
• Promote a strong safety culture across all field and office teams

Qualifications

• 3+ years of leadership experience in plumbing, HVAC, or home services
• Strong understanding of service operations, dispatching, and field workflows
• Proven ability to manage teams and drive performance metrics
• Experience with service software (e.g., ServiceTitan or similar) preferred
• Excellent communication, problem-solving, and organizational skills
• Ability to balance operational oversight with hands-on leadership

Compensation & Benefits

• Competitive base salary + performance-based bonus opportunities
• Health, dental, and vision insurance
• Paid time off and company holidays
• 401(k) with company match
• Company vehicle or vehicle allowance (if applicable)
• Career growth opportunities within a growing organization

Why Join Us?

• Growing company with strong leadership and investment in people
• Opportunity to make a direct impact on operations and culture
• Supportive, team-oriented environment with advancement potential