Operations Associate Attorney in Pasadena, California at Lisinski Law Firm

About The Lisinski Law Firm

Since 2020, Lisinski Law Firm has served as a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of a team devoted to keeping families together and “Changing as Many Lives as Possible.”

About the Role

The Operations Associate supports the Legal Operations Department by facilitating communication between operations and legal teams, handling client escalations, coordinating legal training, and ensuring legal consistency across teams. This role serves as the link between attorneys and operations, maintaining scripts and legal resources, triaging client inquiries, and ensuring firm policies and USCIS guidance are consistently applied. The Operations Associate also serves as a legal subject matter expert (SME) for projects within the operations area they support.

The ideal candidate will have prior experienced in immigration law, be goal-oriented, able to follow detailed instructions, and motivated to help our clients obtain documents and stay united with their families.  There is an opportunity for career growth and additional responsibilities with strong performance. 

This role is a hybrid position supporting three of our California locations. The ideal candidate should be willing and able to travel to these locations as needed.

Your Key Contributions

• Provide legal support to the team and clients.
• Oversee case management processes and operational workflows to ensure compliance with California law, ethical obligations, and Firm standards
• Assist in the establishment and ongoing management of the Firm’s California professional corporation and office operations
• Provide leadership, mentorship, and operational oversight for California personnel
• Coordinate with Firm leadership regarding staffing, workflow management, compliance, and operational strategy
• Travel to various California office locations and operational sites, as needed. (Pasadena, Riverside, San Diego).
• Support quality assurance initiatives and procedural implementation across California operations.
• Handle client escalations independently and escalate questions to legal leadership following Standard Operations Procedures and when firm risk is identified.
• Escalate firm risk and policy-related questions to legal leadership for review and resolution.
• Meet established goals while supporting firmwide operational priorities.
• Coordinate legal training. Reinforce existing trainings, refreshers, and ensure consistent application of new guidance across operational teams.
• Serve as the Legal SME for operational projects, supporting process mapping, policy alignment, and implementation within assigned teams.
• Support process documentation and continuous improvement projects within the department.

What Makes You a Great Fit

• The candidate should have a J.D. degree from an ABA-approved law school and be an active member in good standing of the California state bar.
• 3+ years of immigration experience required.
• Strong organizational and communication skills with attention to detail and accuracy.
• Ability to collaborate effectively with non-attorney staff in a high-volume environment
• Proven ability to manage multiple priorities in a fast-paced environment.
• Willingness and ability to travel throughout California approximately 25% of the time
• Experience using a case management software system preferred 
• Support mission of helping people currently living in America obtain their documents and stay together with their family 
• Computer skills (Typing - MS Word and MS Excel, Document Management-DropBox, Email - MS Outlook)  

Work Schedule

• Monday to Friday 8:00 am to 5:00 pm.

How You'll Benefit

Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs of our employees and their families. We recognize the importance of health and well-being and are committed to fostering an environment where every team member can feel and perform at their best.

• 401k Match

• Medical, Dental, & Vision Insurance

• Options for Health Savings Account or Flexible Spending Account

• Dependent Care FSA

• Basic Life Insurance

• Voluntary Life & AD&D

• Disability Insurance

• Hospital Indemnity Insurance

• Employee Assistance Program

• Calm App Subscription

• Paid Time Off

Our Firm

At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve.

Our Values

At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.