Manager, Client Care Operations in Delaware, New Jersey at Gateway Business Services Inc
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Job Description
Client Care Operations Manager| Customer Care & Family Support
(Internal Title: Manager, Client Care Operations)
📍 Location: Remote USA
💲 Compensation: $80,000-90,000 + Annual Incentive
✈️ Travel: As Needed
🕒 Schedule: Full-Time
💼 Benefits: Industry-Leading Benefits Package
Lead the Team Behind Every Exceptional Client Experience
At Gateway Services, we help families through one of life's most difficult moments. As Manager, Client Care Operations, you'll lead the programs, standards and strategies that shape client care across Gateway's North American Care Centers, partnering with Operations and leadership to deliver a consistent, compassionate customer experience.
Why Gateway?
- Newly created leadership role
- Influence client care across North America
- Partner with senior leaders
- Drive operational excellence
- Competitive salary and incentive
- Career growth
Benefits You'll Appreciate
- Medical, Dental & Vision
- 401(k) with employer match
- Company-paid Life Insurance
- Company-paid LTD
- Paid vacation and holidays
- Employee Assistance Program
- Gateway CarePath
- Pet Insurance
More Than Client Care
The Manager, Client Care is responsible for leading and supporting client care operations across Gateway's North American Care Centers. This role focuses on delivering a consistent, compassionate, and high-quality client experience through standardized processes, performance management, training, and continuous improvement initiatives.
The Manager, Client Care partners closely with Care Center leadership, Operations, Marketing, Human Resources, and other support functions to ensure client care teams are equipped to provide exceptional service while meeting operational and performance objectives. This position serves as the primary leader for client care programs, service standards, and customer experience initiatives across the organization.
How You'll Make an Impact
- Lead Client Care Operations North America wide.
- Standardize service processes.
- Coach Client Care leaders.
- Develop training programs.
- Monitor KPIs and customer feedback.
- Lead workforce planning.
- Partner with Operations.
- Drive continuous improvement.
- Present performance insights to leadership.
What We're Looking For
- Bachelor's degree preferred.
- 5+ years leadership in customer service/client care.
- Multi-site leadership experience.
- Strong analytical and coaching skills.
Working Environment
- Remote
- Travel up to 25%.
- Occasional evenings/weekends.
Ready to Shape the Future of Client Care?
If you're passionate about elevating customer experience and operational excellence,
Apply Today.
Gateway Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members.
New employees joining Gateway Services will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov
Monday-Friday: 8am-5pm