Front Desk Agent in Nashville, Tennessee at Fairlane Hotel

Front desk agent indeed listing • TXT
FRONT DESK AGENT
Fairlane Hotel | Nashville, TN
Full-Time | Hourly | On-Property
ABOUT FAIRLANE HOTEL

Fairlane Hotel is a 79-room independent boutique property in the heart of downtown Nashville. We are committed to delivering a warm, polished guest experience and take pride in a front desk team that is professional, attentive, and genuinely hospitable.

POSITION SUMMARY
The Front Desk Agent is the first point of contact for hotel guests, responsible for delivering a welcoming and professional experience at every interaction. This position handles check-in and check-out, reservations, and guest inquiries while supporting the seamless day-to-day operation of the front desk.
RESPONSIBILITIES
Guest Services:
- Greet all guests in a friendly, professional, and engaging manner
- Handle check-in and check-out procedures efficiently and accurately, including ID verification, payment processing, and key issuance
- Respond promptly to guest inquiries, requests, and complaints, ensuring complete satisfaction
- Maintain knowledge of hotel features, amenities, and local attractions to assist guests with recommendations

Front Desk Operations:
- Manage reservations, cancellations, and modifications in the property management system
- Coordinate with Housekeeping and Engineering to ensure room readiness
- Handle phone calls, emails, and messages courteously and professionally
- Ensure the front desk and lobby remain clean, organized, and welcoming
- Follow all safety, security, and company policies and procedures
QUALIFICATIONS
Required:
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational skills
- Ability to handle cash and credit card transactions accurately
- High school diploma or equivalent

Preferred:
- Previous hotel front desk or customer service experience
- Proficiency with hotel property management systems (Stay N Touch experience a plus)
- Knowledge of local Nashville attractions
- Strong problem-solving skills and ability to remain calm under pressure
SCHEDULE
Full-time, on-property position with rotating shifts, including evenings, weekends, and holidays.

BENEFITS
- PTO beginning on the first day of hire
- 401(k) program
- Health, dental, and vision insurance
- Free employee parking
- Discounted meals at Modern Love
- Opportunities for advancement within a growing boutique hotel group

Fairlane Hotel is an equal opportunity employer committed to building a team that reflects the diversity of Nashville and the guests we serve.