Print Production Level 3 in Cleveland, Ohio at Cleveland, Ohio

Location: Cleveland, OH
Job Type: Hourly Consultant
Hours: 8:00 AM – 5:00 PM
Pay: $24.36/hour

• Operate digital printing, color production, and high-volume print equipment.

• Receive, review, and electronically log customer print and production requests.

• Produce, process, and distribute printed materials according to customer specifications.

• Operate standard finishing equipment including paper cutters, inserters, laminators, hole punchers, folding, and inserting mail equipment.

• Perform quality inspections before, during, and after each production run to ensure accuracy and quality standards are met.

• Estimate, schedule, track, and prioritize incoming production jobs.

• Optimize document design for quality reproduction and print output.

• Sort, scan, and convert hardcopy materials into digital formats using standard software applications.

• Inspect electronic files for formatting issues, image resolution, image registration, and font compatibility.

• Integrate variable data files into print templates and manage file conversions as needed.

• Track, store, and back up production files for future customer use.

• Operate office equipment including printers, copiers, scanners, fax machines, and related production devices.

• Apply asset tags to office equipment and maintain accurate asset tracking databases.

• Coordinate equipment moves, additions, and changes at customer locations.

• Perform routine equipment maintenance and cleaning.

• Process incoming and outgoing faxes and maintain billing documentation.

• Collect and submit equipment meter readings and maintain production reporting logs.

• Respond to equipment issues by coordinating with service personnel and third-party vendors.

• Troubleshoot production challenges to meet output, delivery, and customer requirements.

• Maintain accurate records for billing, job tracking, and operational reporting.

• Provide basic training and support to customer end-users on equipment operation.

• Support the procurement of customer supplies and services through Xerox and third-party vendors.

• Assist with the development and improvement of work processes and production templates.

• Lift and move materials and equipment weighing up to 50 pounds.

• Proficient computer skills and functional knowledge of PC operations, including keyboard, mouse, file management, and network resources.

• Intermediate proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.

• Ability to:

  • Create and manage spreadsheets.

  • Utilize standard formulas and functions.

  • Sort, filter, and create graphs.

  • Import and export data.

  • Embed files within applications.

  • Transfer data between Word and Excel.

• Experience navigating web browsers, internet resources, and intranet applications.

• Ability to send and receive email, save and retrieve files, and perform accurate data entry.

• Knowledge of network-connected devices including printers, drives, and shared resources.

• Basic mathematical skills including multiplication, division, percentages, and calculations.

• Strong customer service orientation with professional communication skills.

• Demonstrated business maturity, professionalism, and attention to detail.

• Ability to coach, mentor, and support coworkers when needed.

• Strong organizational, problem-solving, and multitasking abilities.

• Minimum of one (1) year of experience in a customer service environment.

• Experience operating production print equipment, copiers, scanners, or related office technology preferred.

• Experience working in a print production, mailroom, records management, or document services environment is highly desirable.

• High School Diploma or equivalent required.

• Post-secondary technology training or relevant technical experience required.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!