Food & Beverage Supervisor in MINOCQUA, Wisconsin at DataDeletionTarget

Job Summary:

The Food & Beverage Supervisor will oversee the daily operations of the food and beverage services program. This may include management of shared dining areas, food and beverage operations and, but limited to, catered events.

Supervisory Responsibilities:

• Collaborates with the Chef to recruit and hire staff
• Trains, schedules, and supervises front of the house service staff
• Authorizes temporary staff if needed

Duties/Responsibilities:

• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
• Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained on quality and service standards, has the necessary tools and equipment and is empowered to carry out job duties.
• Collaborates with the Chef and other kitchen staff to plan menus, oversee food preparation, and coordinate breakfast, lunch and dinner services.
• Collaborates with the sales and event manager on catered events.
• Drafts and implements operating budget; performs reasonable predictive forecasting of expected meal services based on staff, guest and/or other applicable headcounts. • Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
• Gathers comments, feedback, and other data about food and service quality; prepares reports of this data for upper management.
• Supervises stocking and operation of food and beverage in shared areas throughout the property.
• Ensure that all food and beverage facilities including banquet/convention space are cleaned, vacuumed and properly stocked according to anticipated business volume. • Ensures and/or maintains the safety and cleanliness of all food preparation, service, and work areas, tools, and facilities.
• Schedules and coordinates maintenance, repairs, and improvements to food services facilities.
• Performs other related duties as required.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal, leadership and organizational skills.
• Creative and effective problem-solving skills.
• Working knowledge of food service, health & safety guidelines and best practices. • Ability to accept constructive feedback and to work collaboratively with upper management and other stakeholders to identify and facilitate needed improvements to the food service program.
• Proficiency with Microsoft Office Suite or similar software as needed to draft reports, inventory and budgets.

Education and Experience:

• High school degree required.
• Demonstrated experience in managing a food service program preferred. • Wisconsin approved food manager certification, e.g., SERV Safe. (This may be attained within 30 days after hiring date).

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds occasionally.