Parts Advisor in San Rafael, California at Volvo Cars Marin

Duties and Responsibilities:

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Follows up on back-ordered parts.
• Makes sure all internal requests for parts are billed on service repair order.
• Issues credit for parts returned, ensuring that the original invoice, is available so that purchase and pricing can be verified.
• Keeps orderly records of all repair orders, invoices and special-order parts.
• Keeps front and rear counter areas clean and uncluttered.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Maintains professional appearance.
• Other tasks as assigned.

Qualifications:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Working Conditions:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an automotive shop.