SUBIC-CUSTOMER SERVICE REPRESENTATIVE-LOGISTICS in Subic Bay Freeport Zone, Zambales at AMBYTH SHIPPING & SEAFIX, INC.

Under the direct supervision of the Customer Service Supervisor, the Customer Service Representative is responsible booking / clearing outbound / inbound shipment (ocean/air) and Compiling documents on shipments to expedite removal of cargo from dock/airport and prepares billing for shipping charges.

2. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. Other duties may be assigned:

• Examines manifest, Bill of lading and Airway Bills to determine work procedures for releasing cargo.
• Notifies consignee or agent by telephone or letter of arrival dates of shipment, customs clearance requirements, and cargo availability and demurrage charges.
• Computes with information provided from Bill of Lading and Airway Bills to generate various reports.
• Prepares billing reports and submits it to accounting department for collection.
• Obtains cargo data from shipper such as cargo type, weight, measurement, destination, and shipping date, in order to determine allocation of cargo and fully utilize capacity of each shipment.
• Consults with ocean carriers and airlines to ascertain availability of cargo space.
• Provides customer(s) shipping details
• Informs shipper of carrier’s name on which cargo is booked, departure/arrival date, and cargo delivery date.
• Composes, types letters or correspondences from drafts and oral directives.
• Prepares quotes for customers.
• Maintains accurate, comprehensive and accessible manual and electronic filing system.

• Develops and maintains professional communications with all departments and customers internally and externally.

• Interprets and communicates operating policies.

• Monitor Process Key Performance Indicators of Logistics division.

• Prepare weekly progress reports.

• Assist with preparation of purchase orders ensuring completeness and accuracy prior to processing.

• Assist with vendor evaluation.

3. QUALIFICATION REQUIREMENTS

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.