Automotive Service Advisor in State College, Pennsylvania at Stocker Chevrolet, Inc.

Join the Team at Stocker Subaru!

Stocker Subaru is looking for an energetic, customer-focused, and motivated Customer Service Advisor to join our growing service team. As the first point of contact for our customers, you will play a critical role in delivering an exceptional service experience while helping customers maintain and repair their vehicles.

• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with computers and basic office software.
• Positive attitude and commitment to outstanding customer service.
• Valid driver's license with a clean driving record.

• Competitive pay with performance incentives.
• Medical, dental, and vision benefits.
• Paid vacation and holidays.
• 401(k) with company match.
• Ongoing training and career development.
• Employee discounts on vehicles, parts, and service.
• Positive team-oriented work environment.

At Stocker Subaru, we are committed to providing a customer experience that exceeds expectations. We believe in teamwork, integrity, and taking care of both our customers and employees. If you enjoy helping people and want to build a rewarding career in the automotive industry, we'd love to meet you.

No automotive experience? No problem. We are willing to train the right customer-focused individual with a strong work ethic and a positive attitude."

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and accurately document vehicle needs.
• Schedule service appointments and manage repair orders.
• Communicate repair recommendations, estimates, and completion updates.
• Coordinate with technicians to ensure accurate and timely repairs.
• Follow up with customers throughout the repair process.
• Explain completed repairs and maintenance recommendations at vehicle pickup.
• Maintain high levels of customer satisfaction and professionalism.
• Assist with loaner vehicles, shuttle arrangements, and customer accommodations when needed.