Auto Service Advisor in Hackensack, New Jersey at AAF Management Group Inc.

Service Advisor - Automotive

We are seeking a professional and customer-focused Service Advisor to join our dynamic automotive team. In this role, you will serve as the primary point of contact for our customers, ensuring their experience is seamless, informative, and satisfying. Your expertise will help maintain our reputation for exceptional service and customer loyalty. Excellent pay plan with perks and benefits.

Key Responsibilities:

- Greet customers promptly and professionally

- Listen to customer concerns and accurately document vehicle issues

- Provide detailed explanations of recommended services and repairs

- Prepare and review repair orders with customers, ensuring clarity and transparency

- Follow up with customers to ensure satisfaction and address any additional needs

- Maintain accurate records of customer interactions and service history

Skills and Qualifications:

- Previous experience as an Automotive Service Advisor, preferably with Ford or in a similar dealership environment

- Knowledge of automotive systems and repair procedures is helpful.

- Excellent communication and interpersonal skills

- Ability to explain technical information clearly and professionally

- Customer service-oriented mindset with a friendly and professional demeanor

- Organizational skills and attention to detail

- Ability to work effectively in a fast-paced environment

Join our team and be part of a company that values growth, teamwork, and delivering outstanding customer experiences. We offer competitive compensation, ongoing training, and opportunities for career advancement in a supportive work environment.