Class A Heavy Duty Operator in Leesburg, Virginia at RoadRunner Wrecker Service LLC

POSITION SUMMARY

Safely and effectively performs heavy-duty towing, recovery, and emergency roadside assistance for commercial vehicles and heavy equipment. Utilizes sound judgment, technical expertise, and proper recovery techniques to ensure successful service outcomes while minimizing risk. Maintains compliance with company procedures, DOT regulations, and industry safety standards while delivering prompt, reliable, and customer-focused service.

ESSENTIAL FUNCTIONS

Safe Towing and Recovery Operations

• Complete 98% or more of all towing and recovery assignments without preventable accidents, property damage, or safety violations.
• Maintain zero OSHA-recordable incidents attributable to operator negligence.
• Achieve 100% compliance with company recovery and towing procedures during audits and inspections.

Response Time and Dispatch Performance

• Respond to dispatched calls within 5 minutes of assignment acknowledgment.
• Meet or exceed established arrival-time standards on 90% or more of calls, accounting for traffic and weather conditions.
• Maintain a dispatch acceptance rate of 95% or greater for assigned calls.

Schedule Reliability and On-Call Availability

• Maintain 95% attendance and punctuality for scheduled shifts.
• Fulfill 100% of assigned on-call rotations unless approved leave is authorized.
• Respond to on-call notifications within 15 minutes during assigned availability periods.

Recovery Assessment and Equipment Use

• Perform and document proper recovery assessments on 100% of recovery and up righting incidents.
• Achieve zero incidents of improper attachment or rigging resulting in vehicle, customer, or equipment damage.
• Demonstrate successful completion of annual recovery skills evaluations with a score of 90% or higher.

Documentation and Invoicing Accuracy

• Complete service documentation and invoicing within 24 hours of service completion for 95% or more of jobs.
• Maintain an invoice accuracy rate of 98% or higher with minimal billing corrections required.
• Ensure 100% compliance with required customer signatures, photos, and supporting documentation.

Tow Truck and Equipment Maintenance

• Maintain assigned truck and equipment in inspection-ready condition with a score of 90% or higher on random inspections.
• Complete preventive maintenance reporting within 24 hours of identifying deficiencies.
• Record zero preventable equipment failures due to neglected maintenance.

Pre-Trip Inspections

• Complete and submit pre-trip inspections on 100% of scheduled workdays.
• Report safety-related defects immediately and no later than the end of the shift.
• Achieve 100% compliance with inspection documentation requirements.

Professional Appearance and Conduct

• Meet company uniform and appearance standards on 100% of scheduled shifts.
• Receive no more than one substantiated customer or management complaint per review period related to professionalism.

Yard, Shop, and Office Support

• Complete 95% or more of assigned non-driving tasks by the required deadline.
• Participate in yard, shop, and facility upkeep activities as assigned with satisfactory performance ratings from supervisors.

Safety Training and Compliance

• Attend 100% of mandatory safety meetings and training sessions unless excused by management.
• Complete all required certifications and refresher training before expiration dates.
• Maintain 100% compliance with hazardous materials handling procedures.

Communication and Operational Effectiveness

• Maintain functional radio and phone communication throughout the shift and respond to dispatch communications within 5 minutes.
• Accurately relay status updates and job completion information on 95% or more of assignments without correction.

Teamwork and Workplace Attitude

• Achieve a rating of Meets Expectations or higher on teamwork and cooperation during annual performance reviews.
• Demonstrate willingness to assist coworkers and other departments when needed, evidenced by positive supervisor feedback and minimal interpersonal complaints.

Overall Productivity

• Successfully complete 95% or more of assigned tasks and work orders within established standards and timelines.
• Maintain customer satisfaction ratings of 4.5/5 or higher where feedback is collected.
• Consistently perform duties with minimal supervision while meeting company quality and safety expectations.

Other Assigned Duties

• Complete 95% or more of additional assignments by management within requested timeframes and quality standards.
• Demonstrate flexibility and adaptability by supporting operational needs during emergencies, high-volume periods, and special projects.

COMPETENCIES

• Safety Focus – Adheres to all safety policies, regulations, and recovery procedures.
• Technical Expertise – Skilled in heavy-duty towing, recovery, winching, and load securement.
• Equipment Operation – Safely operates and maintains tow trucks and recovery equipment.
• Customer Service – Provides professional, courteous, and responsive service.
• Communication – Communicates effectively with dispatch, customers, and team members.
• Problem Solving – Assesses situations quickly and applies safe, effective solutions.
• Reliability – Demonstrates dependability, punctuality, and schedule flexibility.
• Teamwork – Works collaboratively while also performing independently with minimal supervision.
• Accountability – Takes ownership of assigned work, equipment, and performance.
• Work Ethic – Maintains productivity, initiative, and a positive attitude in all assignments.

QUALIFICATIONS

Minimum Qualifications

• Valid Class A Commercial Driver’s License (CDL) and current DOT Medical Certificate.
• Obtain and maintain a valid Virginia DCJS Registration within 60 days of hire.
• Obtain WreckMaster Level 4/5 certification within 12 months of employment.
• Maintain a safe driving record with an acceptable Motor Vehicle Record (MVR).
• Participate in ongoing training and professional development in heavy-duty towing and recovery.
• Ability to read, write, speak, and understand English.
• Basic math skills required for invoice preparation and service calculations.
• Working knowledge of the assigned service area and local roadways.
• Basic mechanical aptitude and troubleshooting ability.
• Ability to safely lift and move up to 100 pounds.
• Maintain a professional appearance and comply with company uniform and grooming standards.

Technical Knowledge and Skills

• Knowledge of vehicle makes/models, customer requirements, service areas, rates, and invoicing procedures.
• Proficient in safe vehicle attachment, towing, recovery, and accident scene management.
• Ability to operate communication equipment, follow directions, read maps/GPS, and respond promptly to dispatches.
• Skilled in backing and maneuvering equipment safely in confined areas without damage.
• Understanding of hazardous materials identification and safe handling procedures.

Interpersonal and Customer Service Skills

• Maintains a professional appearance, attitude, and demeanor.
• Demonstrates strong customer service, communication, and conflict-resolution skills.
• Interacts professionally with customers, law enforcement, and emergency personnel.
• Remains calm and effective in high-stress and emergency situations.
• Builds positive working relationships and contributes to a team-oriented environment.

Preferred Qualifications: Previous experience in heavy-duty towing, recovery, transportation, or commercial vehicle operations is preferred. Candidates with industry certifications, knowledge of DOT regulations, heavy recovery techniques, commercial truck systems, and experience operating heavy-duty wreckers and recovery equipment will be highly regarded. Strong problem-solving, customer service, communication, and decision-making skills, along with the ability to work independently in fast-paced and emergency situations, are preferred.

PHYSICAL REQUIREMENTS

• Ability to safely lift, carry, push, and pull up to 100 pounds.
• Ability to stand, walk, bend, kneel, climb, reach, and work in various weather conditions for extended periods.
• Ability to enter and exit commercial vehicles and operate towing and recovery equipment.
• Ability to sit and drive for extended periods while maintaining alertness.
• Ability to hear, speak, and effectively communicate via radio, telephone, and in-person interactions.
• Ability to work safely in roadside, traffic, emergencies, and recovery environments.

WORK ENVIRONMENT

Works in a fast-paced environment requiring regular exposure to varying weather conditions, traffic hazards, roadside emergencies, accident scenes, and industrial settings. Position requires availability for day, night, weekend, holiday, and on-call assignments, with work performed both independently and as part of a team.

PERFORMANCE EXPECTATIONS

• Provide safe, professional, and efficient towing, recovery, and roadside services.
• Respond promptly to dispatch assignments and maintain on-call availability as scheduled.
• Follow all company policies, safety standards, and regulatory requirements.
• Complete accurate documentation, inspections, and invoicing in a timely manner.
• Maintain assigned equipment in clean, safe, and service-ready condition.
• Demonstrate professionalism, teamwork, reliability, and excellent customer service always.

ADDENDUM

Eligibility for Guaranteed Pay

Employees must meet and maintain the following requirements to qualify for guaranteed pay:

• Hold a valid Class A CDL, clean driving record, DCJS Card, and current DOT Medical Card.
• Have a minimum of one year of commercial vehicle driving experience.
• Work all scheduled shifts, including on-call nights, weekends, and holidays, as assigned.
• Maintain satisfactory performance with no active disciplinary or probationary actions. (Guaranteed pay is suspended during any disciplinary or probationary period.)
• Have no preventable damage claims. (Guaranteed pay is suspended during any damage-related probationary period.)
• Maintain regular attendance. Guaranteed pay may be reduced or suspended during pay periods involving PTO usage or unauthorized absences, as determined by management.
• Remain available for emergency after-hours service calls and reside within reasonable proximity to the assigned service area.

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Guaranteed Pay Expectations and Additional Duties

Operators receiving guaranteed pay are expected to work their full assigned schedule and perform all essential job duties. When call volume is low or downtime occurs, operators must promptly notify their supervisor and be available to perform additional duties as assigned.

Additional responsibilities may include, but are not limited to:

Shop and Yard Support

• Assist with facility, shop, and yard maintenance.
• Perform basic equipment inspections, minor repairs, preventive maintenance, and material handling.
• Support site cleanup, organization, and general labor activities.

Grounds Maintenance

• Maintain company property using lawn and landscaping equipment, including mowers, trimmers, rakes, and shovels.

Facility Maintenance and Janitorial Duties

• Clean and maintain offices, shops, and common areas.
• Remove trash and debris, organize inventory and parts, perform snow removal, and assist with power washing and general upkeep.

Fleet Appearance and Vehicle Detailing

• Clean, wash, vacuum, polish, and detail company vehicles and equipment.
• Check and top off fluid levels, clean engines and interiors, and ensure assigned equipment remains professional and service-ready.

Operators are expected to demonstrate flexibility, professionalism, and a team-oriented attitude while supporting all operational needs of the company.