Front Desk Agent in Blacksburg, Virginia at Crestline Hotels and Resorts
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Job Description
The Inn at Virginia Tech and Skelton Conference Center is seeking experienced, service-oriented Front Desk Agents to join our hospitality team in beautiful Blacksburg, Virginia.
As a Front Desk Agent, you will play a vital role in creating exceptional guest experiences. This position requires strong technical abilities, outstanding communication skills, a guest-focused mindset, and the ability to promote hotel services while providing world-class customer service. Responsibilities include greeting guests, assisting with check-in and check-out procedures, handling guest requests, and supporting daily front desk operations.
This position may also require operation of the hotel shuttle when needed.
Preferred Qualifications:
- Previous hotel front desk experience
- Experience with the OPERA Property Management System preferred
- Excellent customer service and communication skills
- Strong computer and problem-solving abilities
- Ability to work in a fast-paced hospitality environment
At Crestline, we are committed to providing a workplace that supports both professional growth and work-life balance. Full-time team members enjoy a comprehensive benefits package, including:
- Medical, Dental, and Vision Insurance
- Company-Matched 401(k)
- Employee Assistance Program
- Paid Time Off
- Pet Insurance
- Team Member Travel Discounts
- Employee Recognition and Appreciation Events
- And much more!
- Full-Time, Hourly Position
- Starting Pay: $15.00 per hour
- Must be available to work weekends, holidays, and Hokie Game Days
If you are passionate about hospitality and enjoy creating memorable guest experiences, we encourage you to apply and become part of our team at The Inn at Virginia Tech and Skelton Conference Center.
Join us and help deliver the exceptional service our guests have come to expect.
Overview:
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
Potential Career Paths:
Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations
Key Duties & Responsibilities:
- Resolve guest complaints, ensuring guest satisfaction.
- Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
- Obtain assigned bank and ensure accuracy of contracted monies.
- Keep bank secure at all times.
- Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
- Process all guest check-ins.
- Verify registration card information with the guest.
- Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
- Direct Bell Person to escort guest and transport their luggage to the room.
- Handle overbooked or walked in guests.
- Accept and record wake-up call requests.
- Monitor, send and distribute guest faxes.
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
- Resolve discrepancies on the room status report with Housekeeping.
- Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
- Process all check-outs.
- Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Education and Experience:
- High School Graduate or General Education Degree (GED).
- One year previous experience in a similar position in a hotel.
- Basic computer skills required.
Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.