Service Operations Coordinator in Lynnwood, Washington at University Mechanical Contractors, Inc

Starting Hourly Wage: $31 - $40.12/hour; depending on experience

Location: Lynnwood, WA

Classification: Non-Exempt

Must be eligible to work in the U.S. - Sponsorship not available

Position Overview:

The Operations Coordinator coordinates the daily schedules of Service Technicians and serving as the primary point of contact for customer service inquiries.

Key Responsibilities:

• Respond to incoming calls, schedule appointments, provide updates, and address scheduling questions and concerns while delivering excellent customer service.
• Assign Service Technicians and prioritize service requests based on urgency and availability.
• Monitor and respond to daily emails; create work orders and purchase orders as needed.
• Maintain accurate records of service calls, work orders, and customer contact information within the company database.
• Coordinate daily operations including scheduling, dispatching, and tracking HVAC and Plumbing Service Technicians for installations, repairs, maintenance, project work, and service calls (urgent and non-urgent), as well as overhead and intercompany work orders.
• Order and track preventive maintenance materials for site deliveries (CFS).
• Manage lift equipment logistics including ordering, coordinating deliveries, processing cancellations, and negotiating with vendors; maintain positive supplier relationships.
• Collaborate with other departments (e.g., Account Specialists, SPG) to support job execution, optimize resource use, and strengthen communication.
• Demonstrate consistent attendance and punctuality.

Required Skills and Abilities:

• Strong verbal and written communication skills.
• Organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Attention to detail with a focus on accuracy and quality.
• Ability to interact professionally with customers, colleagues, and vendors.
• Flexibility in managing shifting priorities and willingness to take on new responsibilities.
• Ability to work independently with minimal supervision, as well as collaboratively in a team environment.
• Problem-solving skills in situations where established procedures may be limited.
• Proficiency in Microsoft Office (Word, Excel, Outlook) or the ability to learn new systems quickly.
• Familiarity with HVAC and Plumbing systems and terminology is helpful but not required.

Preferred Education and Experience:

• Minimum of 2 years of relevant experience and/or education/training.

Required Licensing and Other Certifications:

• Maintain a valid driver’s license and satisfactory driving record.
• Successful completion of a background check.