Front Desk Supervisor in Indianapolis, Indiana at StepStone Hospitality Inc.

Are you passionate about creating exceptional guest experiences and leading by example? Le Méridien Indianapolis is looking for a Front Desk Supervisor to join our team! This is a hands-on leadership role for someone who thrives in a fast-paced hotel environment, enjoys mentoring others, and isn't afraid to jump in wherever needed.

As a Front Desk Supervisor, you'll play a key role in the daily operation of the Front Office, ensuring every guest receives warm, personalized service while supporting the team across all shifts. If you're flexible, dependable, and love hospitality, we'd love to meet you!

• Lead the Front Desk team by providing support, coaching, and guidance throughout each shift.
• Deliver exceptional guest service and resolve guest concerns professionally and efficiently.
• Work a rotating schedule that includes morning, evening, overnight (audit), weekends, and holidays as business needs require.
• Cover open shifts and assist with staffing needs to ensure seamless hotel operations.
• Train and mentor new Front Desk associates while promoting Marriott and Le Méridien service standards.
• Develop fun and engaging team incentives that recognize performance, encourage teamwork, and boost associate morale.
• Drive Marriott Bonvoy enrollments by coaching associates on enrollment opportunities, tracking performance, and celebrating successes.
• Monitor guest service scores and identify opportunities to improve the overall guest experience.
• Ensure accurate check-in/check-out procedures, cash handling, and daily reports.
• Assist with guest requests, room assignments, upgrades, and special accommodations.
• Foster a positive, team-oriented work environment while maintaining high service standards.

• Previous hotel Front Desk experience required; supervisory experience preferred.
• Strong leadership, communication, coaching, and problem-solving skills.
• Must be able to work all shifts, including mornings, evenings, overnights (night audit), weekends, and holidays.
• Must have full scheduling flexibility and be willing to cover vacant shifts when needed.
• Passion for motivating teams and creating a positive workplace culture.
• Proven ability to promote guest loyalty programs and achieve performance goals, including Marriott Bonvoy enrollment.
• Ability to remain calm and professional in a fast-paced environment.
• Excellent guest service skills with a passion for hospitality.
• Strong computer skills and experience with hotel property management systems preferred.
• Must be dependable, organized, and able to multitask effectively.
• Ability to stand for extended periods and occasionally lift up to 25 pounds.

• Opportunity to grow your hospitality career with a Marriott-branded hotel.
• Supportive leadership and collaborative team environment.
• Employee hotel discounts worldwide.
• Competitive pay and benefits for eligible associates.
• Every day is different, and every guest interaction is an opportunity to make someone's stay memorable.

• Previous hotel Front Desk experience is required; supervisory or leadership experience is strongly preferred.
• Must have a passion for hospitality and delivering exceptional guest experiences while leading by example.
• Excellent communication, interpersonal, and problem-solving skills with the ability to remain calm and professional in a fast-paced environment.
• Strong organizational skills with the ability to prioritize tasks, multitask, and adapt to changing business needs.
• Proven ability to coach, motivate, and develop team members while fostering a positive and collaborative work environment.
• Must be comfortable providing real-time feedback, holding associates accountable to performance standards, and recognizing outstanding performance.
• Ability to create engaging team incentives and recognition programs that improve morale, encourage teamwork, and drive results.
• Ability to drive Marriott Bonvoy enrollments by coaching associates, tracking enrollment performance, and inspiring the team to meet and exceed department goals.
• Knowledge of Marriott brand standards and hotel operations is preferred.
• Experience with hotel Property Management Systems (PMS), cash handling, reservations, and guest service procedures is preferred. This position does not include a dedicated administrative day. The schedule consists of operational Front Desk shifts, and the supervisor is expected to work alongside the team.
• Must be dependable, proactive, and willing to jump in wherever needed to support the operation.
• This is a working supervisor position. You will regularly work the Front Desk while leading the team and supporting daily operations.
• Full scheduling flexibility is required. Candidates must be available to work mornings, evenings, weekends, holidays, and overnight (Night Audit) shifts as business needs require.
• Must be willing to cover open shifts due to vacations, call-offs, and staffing needs to ensure seamless Front Office operations.
• Ability to build positive relationships with guests, associates, and other hotel departments while maintaining a high level of professionalism.
• Must be able to stand and walk for extended periods, occasionally lift up to 25 pounds, and perform the physical demands of a Front Office environment.