Mission Success Advisor in Eglin Air Force Base, Florida at Firestorm

Firestorm is hiring a Mission Success Advisor who will serve as Firestorm's senior field representative and primary operational liaison to assigned defense and government customers. You are accountable for customer success, operational readiness, deployment planning, sustainment strategy, and customer relationship management throughout the lifecycle of Firestorm systems.

You will act as the trusted advisor between customer leadership, operators, maintainers, and Firestorm's engineering, product, manufacturing, logistics, and executive leadership teams. You will also exercise independent judgment in evaluating customer requirements, assessing operational risks, prioritizing support activities, recommending resource allocations, and developing solutions that directly impact customer satisfaction, mission effectiveness, and business outcomes.

While you may perform technical field support activities when operationally required, the primary purpose of the position is to lead customer success efforts, coordinate deployment and sustainment activities, identify operational risks, and advise both customers and Firestorm leadership regarding mission readiness and operational effectiveness.

The primary duty of the Mission Success Advisor is customer success leadership, operational readiness planning, deployment coordination, sustainment strategy, customer relationship management, and advisory support to both customers and Firestorm leadership. The incumbent is expected to spend a majority of working time performing these duties and exercising independent judgment regarding matters of significance affecting customer outcomes, operational effectiveness, mission readiness, and business objectives. You will be expected to spend more than 50% of working time performing customer advisory, operational planning, deployment coordination, readiness assessment, customer relationship management, and other exempt duties.

Firestorm is a California-headquartered defense-tech company building expeditionary advanced manufacturing systems (xCell), Group 1-3 modular Uncrewed Aircraft Systems (Tempest), and Group 1 quadcopter Uncrewed Aircraft Systems (Squall, produced via the xCell manufacturing platform). We are 150 employees, Series B, and growing the Mission Success function from the ground up to deliver white-glove fielding, sustainment, and customer success for the operators who decide vendor credibility in the first 72 hours of operational use. Our Mission Success function is Warfighter First, Led by Warfighters — the team that fields the system is the team that fielded systems like it.

Our culture fosters collaboration, respect, and trust, empowering passionate people to do their best work. We offer a competitive salary, comprehensive benefits, and opportunities for career growth. In addition to an opportunity to take part in an innovative, collaborative and fast-growing business with a highly motivated and skilled team, we also take pride in taking care of our employees. Here are just a few ways that we show our appreciation:

To conform to U.S. government export control regulations, including the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR), you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or otherwise eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.

Firestorm is an equal opportunity employer, committed to creating a diverse and inclusive workplace, and upholding equitable hiring practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic under federal, state, or local law, including those with a criminal history, in a manner consistent with the requirements of applicable state and local laws, including the CA Fair Chance Initiative for Hiring Ordinance. We actively encourage members of recognized minorities, women, Veterans, and those with disabilities to apply, and we work to create a welcoming and supportive environment for all applicants throughout the interview process.

Firestorm is committed to fostering an inclusive and accessible work environment. If you require accommodations or assistance during the application process, please don’t hesitate to reach out to us at careers@launchfirestorm.com so we can provide the support you need.