MH Dining Manager in Jacksonville, North Carolina at GFS Group

The incumbent manages and directs the daily Mess Attendant Services to provide quality customer service, and maintains that sanitary and food safety contitions are met/exceeded. Oversees the dining services operations of a medium to large volume Mess Hall and ensures Contract Statement Of Work (SOW) requirements are met.. Incumbent will manage a team of mess hall attendants and be responsible for the overall service in the main dining room as well as special functions.

Major Duties:

• Maintains positive client and customer relations addressing complaints in a service-oriented manner.

• Works with Mess Hall General Manager to deliver high quality Mess Attendant Services.

• Creates a positive work environment thru coaching, correcting and providing constructive feedback to employees.

• Ensures safe working environment requirements are met.

• Ensures that cleanliness and sanitation of service areas and storage facilities are maintained at all times.

• Monitors internal quality assurance and food safety audit processes to ensure that HACCP and contract quality requirements are met.

• Assists in the responsibility for all food service-related activities and is primarily involved in meal services in a seated dining room setting, including customer satisfaction, quality improvement, sanitation, infection control and all facility-related activities.

• Prepares and manages labor reports and other required contractural deliverables including payroll and HR related issues.

• Has ability to manage multiple priorities, demonstrate professional communication skills and a high level of customer service.

• Can demonstrate ability to prioritize tasks and exhibit flexibility to take on additional responsibilities as needed.

• Performs other duties as assigned.

Qualifications:

• Minimum 3 years of food service supervisory/management experience.

• Experience in fast paced food services and/or Mess Hall related operations for restaurants, hotels, education, military, health care related food service operations.

• Knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation.

• Good communication skills both written and verbal.

• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.

• ServSafe Certification is required to maintain Dining Manager status.

• Ability to commute/travel to mulitple Dining Halls.

• Must be able to obtain and maintain Security Clearance.