DMCS GC 2 in waterloo, Iowa at PMC Integrity

Description & Requirements

PMC Integrity LLC is seeking dependable, detail-oriented individuals to join our team as General Clerk II (GC II) for the Debt Management and Collections System (DMCS) contract.

As a General Clerk II, you will exercise sound judgment to resolve a wide variety of borrower issues, complete financial calculations to support borrower balances and monthly payments, and compose clear written responses while helping maintain the integrity of borrower account data. This role requires strong organizational skills, accuracy, and the ability to follow established procedures while recognizing when to adapt.

Starting Pay: $16.84 per hour + $5.09 per hour Health & Welfare (H&W) Benefits

PMC Integrity offers a competitive compensation package starting at $15.50 per hour in direct wages, plus an additional $5.09 per hour Health & Welfare (H&W) benefit contribution provided under the Service Contract Act (SCA).

The $5.09 per hour H&W benefit is not paid as additional cash wages. Instead, it is provided through eligible employer-sponsored benefits, such as health and welfare benefits, in accordance with SCA requirements.

In addition to competitive pay, employees may receive benefits including paid federal holidays, paid time off, and other employer-provided benefits.

Join PMC Integrity and support important government programs while building your customer service career with a trusted, growing organization.

Primary Function

The General Clerk II provides administrative and clerical support that involves judgment and attention to detail. You’ll handle semi-routine tasks, perform data entry and verification, interpret forms, and communicate with various sources to ensure accurate processing and documentation for Federal Student Aid borrowers.

Education & Experience Requirements

High School diploma or GED equivalent.

Minimum six (6) months of customer service, administrative, or call center experience.

Must speak, read, and write English fluently.

Basic math and PC skills, including Microsoft Office applications (Excel, Word, Outlook).

Must be able to type at least 23 words per minute.

Excellent interpersonal skills and the ability to organize and prioritize multiple tasks.

Ability to work independently and collaboratively in a team environment.

Strong logical thought process; must be organized and able to take accurate notes.

Ability to write clearly using proper grammar and punctuation.

Must be able to navigate Microsoft Excel spreadsheets.

Must be comfortable asking for guidance in new situations.

Must accept and act on constructive feedback.

Must be able to use internal resources and tools effectively, such as IM chat, guides, and training materials.

Regular and predictable attendance is required.

Must be available to support all FSA programs through reassignment between programs, as needed.

Must complete program update training as student financial assistance programs evolve.

Additional Requirements Per Client

Must reside in the U.S. and be a U.S. Citizen.

Must be able to pass a criminal background check.

Must not be delinquent or in default on any federal student loans.

Home Office Requirements

Private and secure workspace from home.

Reliable access to Wi-Fi, LAN (wired connection/ethernet), or both.

Internet service with sufficient speed for multiple users (no latency or lag).

Minimum internet download speed of 25mbps (single) / 50mbps (shared); upload speed of 5mbps (10mbps preferred).