IT Specialist in Brooklyn, New York at Osborne Association Inc

Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation.

At Osborne, we are guided by core values and shared beliefs. We honor everyone's capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, take all possible steps to keep our commitments, and advocate for people and principles with fierce and tenacious determination.

We currently seek a full-time IT Specialist to join our IT Department. The IT Specialist will act as the frontline support for the IT department at all Osborne locations. The specialist will provide technical support services to staff, and ensure users can access and use Osborne’s technological resources throughout the workday. The position will report on-site out of our Brooklyn office.

Salary Range: $31.54 - $32.49 per hour

Essential Duties

• Maintain office technology systems by keeping all workstations and programs operational, while utilizing Zendesk to log and track all technological issues.
• Troubleshoot systems or determine the cause of problems to provide prompt communication and resolution to all hardware and software related issues.
• Configure endpoint computers to connect to the LAN/WAN
• Create and maintain network credentials as well as profiles for all employees
• Install new applications and provide instruction to staff, to support users on updated software to enhance organizational efficiency.
• Provide general training and one-on-one support to employees to assist them in improving their computer knowledge and skill proficiency.
• Communicate and coordinate network maintenance schedules and downtime to users.
• Liaise between outside application vendors and users relating to application configuration, setup and support.
• Collaborate with external consultants and hardware/software vendors to assist in negotiation for service or product contracts.
• Prepare and maintain documentation of network configurations as well as cabling layouts.
• Maintain company inventory of all computer equipment in Kaseya.
• Ensure policies and procedures are followed for all mobile devices and computer equipment
• Assist with various low-voltage cabling and technology related construction tasks.
• Attend required and assigned trainings
• Ability to travel locally using company vehicles. Must have a driver’s license with a good driving history.
• In-person attendance is required to collaborate with co-workers
• Perform other duties as assigned

Minimum Qualifications:

• High school diploma or equivalent
• Two years or more customer service experience and at least two years of experience supporting a windows desktop environment
• Experience in LAN/WAN environments
• Valid NYS Driver’s License

Key Competencies:

• Ability to maintain a high-level of user trust and confidence
• Ability to communicate with all levels of the organization
• Ability to work effectively under tight deadlines, strong attention to detail, and work on multiple projects simultaneously
• Strong computer skills
• Ability to travel locally between Osborne offices as needed

Benefits of Working at Osborne

Generous benefits including four weeks vacation, tuition reimbursement, flexible work schedule, excellent Medical, Dental, and Vision insurance, and a 403(b) plan with a company match. Career development through ongoing training and individual development plans.

The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status, or any other protected category. The Osborne Association takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

Thank you for your interest in the Osborne Association. Be sure to include a cover letter with your application. No phone calls please. We wish we could personally respond to each application. However, we are unable to do so due to the volume of interest received.

** Salary is based on commensurate experience and other qualifications.