Zingerman's Roadhouse Service Assistant in Ann Arbor, Michigan at Zingerman's

The Service Assistant is responsible for delivering the Zingerman’s Roadhouse experience to all guests and fellow staff by adhering to sanitation and safety policies; clearing and cleaning tables, chairs, and common areas; keeping water glasses full, delivering bread plates to guests, and reports directly to the Front of House Managers.

Part-Time, up to 27 hours per week Full-Time, up to 40 hours per week, including Weekends and Holidays. Typical shifts are 8am-4pm; 4pm-10pm. Candidates must be able to work a minimum of two shifts per week. Saturday availability is a must

Compensation: Busser: $5.50/hr + tips (avg $15/hour+)

Our Performance Expectations are:

Essential Functions:

• Arrives on time for all shifts, meetings, and classes.
• Clears and resets tables up to the Roadhouse time and cleanliness standards.
• Owns their designated room effectively by completing any and all tasks before moving on to help their teammates
• Acts as a team player with the servers in their room and the other bussers on shift.
• Can hustle and move quickly throughout the Roadhouse without seeming chaotic or frantic.
• Follows the busser priority list.
• Maintains a clean dining room and service stations.
• Consistently completes end of night side work and running side work.
• Manages bread throughout the shift- making sure there is always bread ready and not burnt.

Other Functions:

• Follows the training compact and takes responsibility for his or her training.
• Follows the three steps to great service and the five steps to handling a customer complaint you will learn through your training.
• Attends and participates in weekly huddles and/or is responsible for knowing Roadhouse key measures and numbers.
• Follows the staff member guidelines.
• Follows the Roadhouse table maintenance systems for marking, pre-bussing, setting, etc.
• Documents all code reds and code greens.
• Takes initiative to help in other areas of the Roadhouse as needed.

The Success Patterns for this position are:

• Has one to three years experience as a busser in a high-end service environment is a plus.
• Has a reputation for excellent relations with guests and front and back of house staff.
• Has worked effectively as part of a team.
• Has successfully managed guest's dining experience in a fast-paced environment.

Physical Demands:

• Bending, stooping, walking, and standing for long periods at a time.
• Must be able to safely lift up to 50 lbs (i.e. heavy trash bags, full racks of glassware, replacing syrup boxes for soda fountain, etc).
• Shoveling and salting outside during winter months (as needed)
• Must be able to balance and carry a tray with drinks and/or dishes.

Successful Candidates will have the following Personal Characteristics:

• Passionate about great food and great service.
• Interest in learning about food, people, business.
• Self-motivated, especially under pressure.
• Ability to work independently and as a member of a team.
• Able to effectively manage their emotions in the workplace.
• Communicates effectively and efficiently.
• Literate and likes to read.
• Detail-oriented.
• Can handle complexity and paradox.
• Strong organizational skills.
• Strong interpersonal skills.
• Bold! Engaging! Entertaining!