P&C Administration Assistant (Full time) in Ballymena, Northern Ireland at J.F. & H. DOWDS LTD t/a DOWDS

Dowds is a long established, multidisciplinary engineering and construction Building Services Engineering company headquartered in Ballymena, Northern Ireland. Founded in 1978, our expertise spans the full lifecycle of complex-built environments from initial design and systems integration through to installation, commissioning, and handover. Across specific sectors: life science, commercial, education and healthcare.

Operating at a gold standard for best managed company and investors in people, our vision is to set the standard for excellence, driving progress, responsibility, and lasting impact. While keeping our clients and our people at the heart of what we do. 

We are seeking

Dowds are seeking a P&C Administration Assistant to join our People and Culture Team to provide day-to-day administrative support to the P&C department while also acting as the first point of contact for visitors, calls, and deliveries at Reception. This is a dual-function role: the majority of time is spent on P&C administration, with reception cover as a secondary responsibility built around the front-of-house desk location.

What you'll be responsible for

Maintain accurate and up-to-date employee records on the HR system (new starters, leavers, changes to terms)

Support the recruitment process.

Process right-to-work checks and other pre-employment compliance documentation

Support onboarding: preparing induction packs, scheduling first-day arrangements, setting up new starter files

Assist with absence and holiday record-keeping, flagging any patterns for the Senior People & Culture Business Partner

Maintain confidentiality of all employee data in line with GDPR and company policy

Assist with basic employee queries, escalating anything sensitive or complex to the Senior People & Culture Business Partner

Administrative support for the wider business i.e. travel, ordering provisions, checking meeting rooms, etc

Coordinate training and assist with maintaining of training records

Support wellbeing initiatives and events.

Greet visitors, contractors, and candidates professionally and manage sign-in procedures

Answer and direct incoming calls

Handle incoming/outgoing post and deliveries

Keep the reception area presentable and manage visitor badges/security procedures

Provide basic facilities support (e.g. meeting room bookings, supplies) as required

What we are looking for

Essential

Strong administrative experience, ideally including some exposure to HR processes

High level of accuracy and attention to detail, particularly with confidential data

Good written and verbal communication skills

Comfortable using Microsoft Office (Outlook, Word, Excel) and able to learn new systems (e.g. HRIS/payroll software)

Well organised, able to manage varied tasks and interruptions (e.g. reception duties) without losing track of admin work

Professional, personable manner suited to a front-of-house role

Discreet and trustworthy when handling sensitive information

Desirable

Experience working in an administrative role or supporting a P&C function

Experience with HR/payroll systems

Experience conducting right-to-work or compliance checks

Why Join Dowds

41 Days Holiday

Early Finish Fridays

Private Medical

Bonus

Wellbeing Initiatives

Pension

Work from home

Plus, many more