Restaurant Shift Supervisor – Opening Team in Mattapoisett, Massachusetts at Salty Dog

We’re a new, soon-to-open, independently owned upscale American tavern looking for a dependable, hands-on Shift Supervisor to join our opening team. We’re seeking someone who leads by example, cares about people, and takes pride in keeping service organized and running smoothly.

We believe great hospitality starts with teamwork, empathy, and mutual respect. In this role, you’ll help create a positive, supportive work environment where employees feel valued, guests feel welcome, and everyone works toward a shared standard of service.

• Supervise daily shifts and support restaurant operations under the direction of management.
• Lead by example through professional service, respectful communication, and a willingness to help.
• Coordinate staff assignments, side work, and shift transitions.
• Monitor service flow and help servers, bartenders, hosts, support staff, and kitchen staff work together effectively.
• Stay visible and available during service, stepping in where support is needed.
• Listen to guest concerns with empathy and resolve issues within your authority, involving management when appropriate.
• Coach employees constructively and address concerns calmly, fairly, and discreetly.
• Reinforce responsible alcohol service, identification checks, food safety, sanitation, and workplace safety procedures.
• Assist with TOAST POS and KENO transactions, payment adjustments, cash handling, and shift reconciliation according to restaurant policies.
• Oversee opening and closing checklists, cleanliness, stocking, and restaurant readiness.
• Support Keno operations and cash-handling procedures as assigned.
• Communicate staffing concerns, equipment issues, supply needs, and significant shift events to management.
• Help train new employees and reinforce service standards.
• Participate in opening-team training and lead pre-shift meetings as directed.
• Encourage teamwork, accountability, and a positive approach during busy service periods.

• Previous restaurant shift leadership, supervisory, or lead service experience.
• Current TIPS certification required.
• Current Food Handler certification required.
• A caring, approachable leadership style grounded in empathy and respect.
• Strong communication, organization, and problem-solving skills.
• The ability to give clear direction, provide constructive feedback, and hold teammates accountable professionally.
• Sound judgment and the ability to remain composed during busy shifts.
• A hands-on approach and willingness to assist across restaurant roles.
• Reliability, honesty, and attention to detail.
• Experience with restaurant POS systems; TOAST experience preferred.
• Familiarity with cash handling, opening and closing procedures, and responsible alcohol service.
• Enthusiasm for helping open a new restaurant and building a supportive team culture.

This active role involves prolonged standing, frequent walking, bending, reaching, and assisting with restaurant service tasks. It includes carrying supplies and working around hot food, glassware, and potentially slippery surfaces. Some service may take place outdoors.

Help us build a restaurant where guests feel welcome and team members feel supported.