OCC Coordinator in Dallas, Texas at JSX

Job Description:

At JSX, were not just a lifestyle carrier were a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

The OCC Coordinator plays a critical role in supporting JSX's daily flight operations, ensuring that operational disruptions are managed efficiently and with exceptional care for our Customers.

You'll maintain awareness of flight activity across the JSX network, monitor schedules and operational conditions, and coordinate timely communication between flight crews, Airport Services, Ground Services, Maintenance Control, and other operational partners.

When delays, cancellations, diversions, or other irregular operations occur, you'll help identify solutions, coordinate recovery efforts, and ensure Crewmembers have the accurate information they need to respond effectively.

You'll also manage communications with Fixed Base Operators (FBOs) supporting private charter operations, ensuring accurate coordination and a seamless experience for charter clients.

This role is ideal for someone who thrives in a fast-paced environment, communicates confidently, and enjoys solving complex operational challenges while keeping the Customer experience at the center of every decision.

In this role, you'll:

• Monitor real-time flight activity across the JSX network, including schedules, weather conditions, delays, and on-time performance.
• Maintain situational awareness of operational conditions and quickly identify schedule variances or potential disruptions.
• Coordinate with flight crews, Airport Services Crewmembers, Ground Services, Maintenance Control, and other departments to support safe and efficient operations.
• Communicate accurate, timely operational updates to Crewmembers and stakeholders to ensure everyone has the information needed to respond effectively.
• Support irregular operations recovery, including delays, cancellations, diversions, and other disruptions, while working to minimize Customer impact.
• Evaluate operational challenges and recommend practical recovery solutions that prioritize safety, efficiency, and the Customer experience.
• Coordinate communications with FBO partners for private charter operations, ensuring accurate flight information and a high-quality client experience.
• Help ensure operational changes and recovery plans are communicated consistently across affected teams.
• Monitor flight performance and work with operational partners to address issues that could affect departure times, arrivals, or Customer connections.
• Maintain accurate records of flight activity, operational delays, disruptions, and recovery actions.
• Follow applicable aviation regulations, safety standards, and JSX operational procedures.
• Support a collaborative, solutions-focused environment that enables Crewmembers across the network to respond effectively to changing operational needs.

• Be at the Center of the Operation: Play an important role in coordinating the people, information, and decisions that keep JSX flights moving.
• Solve Problems in Real Time: Every day brings new challenges, giving you opportunities to think critically, respond quickly, and make a meaningful impact.
• Protect the Customer Experience: Help minimize disruptions and ensure Customers receive the care and communication they deserve when travel plans change.
• Work Across the JSX Network: Collaborate with flight crews, airport teams, Maintenance Control, and other operational partners to support daily flight activity.
• Support Premium Charter Operations: Coordinate with FBO partners and help deliver the exceptional service expected by JSX's private charter clients.
• Build Your Aviation Expertise: Gain valuable experience in operational coordination, irregular operations recovery, and airline performance management.

We're looking for someone who is:

• Calm Under Pressure: You maintain a professional, composed, and logical approach when operational conditions change or challenges arise.
• Safety-Focused: You understand that safety and regulatory compliance must remain the foundation of every operational decision.
• Communicative: You provide clear, accurate, and timely information to Crewmembers, operational partners, and stakeholders.
• Decisive: You can quickly assess a situation, evaluate available options, and recommend practical solutions.
• Detail-Oriented: You recognize that accurate flight information and operational updates are essential to a successful operation.
• Adaptable: You can shift priorities quickly and remain effective in an environment where plans frequently change.
• Customer-Focused: You understand how operational decisions affect Customers and work to minimize disruption while delivering exceptional care.
• Collaborative: You build strong working relationships across departments and understand the importance of teamwork in operational recovery.
• Entrepreneurial: You take ownership, anticipate challenges, and look for smarter ways to improve operational coordination and the Customer experience.

• High school diploma or GED.
• Previous airline industry experience.
• Valid driver's license.
• Working knowledge of aviation operations, industry regulations, and operational procedures.
• Strong verbal and written communication skills, including the ability to coordinate effectively with flight crews, operational teams, and stakeholders.
• Demonstrated problem-solving abilities and sound decision-making skills in fast-paced or high-pressure situations.
• Ability to maintain a professional, composed, and logical demeanor during operational disruptions.
• Proficiency with Microsoft Office Suite and relevant operational software.
• Strong organizational skills and the ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Ability to work flexible shifts, including early mornings, late nights, weekends, and holidays.

• Experience using aviation reservation systems, particularly Navitaire.
• Additional experience in the travel or aviation industry.
• Customer service experience supporting premium clientele.
• Experience coordinating airline operations, managing disruptions, or supporting operational recovery.

• Health Benefits: New Crewmembers become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month. 100% employer-paid dental & vision, plus up to $2,100 annually for HSA contribution. Short-term and long-term disability coverage at no cost.
• Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel on other major domestic and international airlines for you and your qualifying immediate family.
• 401(k) Match: 50% of your first 8%.
• Generous PTO: Take time to recharge with our flexible PTO plan.

This is a safety-sensitive position subject to initial and random drug and alcohol testing in accordance with applicable DOT and FAA requirements.

This role requires flexibility to work early mornings, late nights, weekends, and holidays based on operational needs.

The position involves intermittent physical activity, including bending, reaching, prolonged periods of standing, and occasionally lifting 75 pounds or more.

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate, including emergencies, changes in workload, rush jobs, technical developments, or evolving business needs.

JSX seeks to provide equality of opportunity in all aspects of employment and to ensure all personnel activitiesincluding recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff, and terminationremain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic protected by law.

Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!

Starting Compensation:

JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.