Quality Control Reviewer in Draper, Utah at Mountain West Financial, LLC

NewSalary: $23.00 - $30.00/hrEmployment Type: Full-TimeExperience Level: NoneMinimum Education: None
Mountain West Financial, LLC
Draper, Utah, 84020, United States
Posted on
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Job Description

Position Description: POSITION SUMMARY
The Mortgage Quality Control (QC) Reviewer performs administrative and analytical work primarily involved in reviewing, maintaining, and applying federal and state regulations to ensure compliance with mortgage servicing requirements. This entry-level position is responsible for conducting audits of serviced loans, identifying discrepancies, and managing the reverification process to maintain high standards of loan quality and regulatory adherence.

This role is in office minimum four days a week in Draper, UT.

ESSENTIAL DUTIES & RESPONSIBILITIES
  • Execute multi-stage quality control audits, including pre-funding, post-closing, and servicing reviews, to ensure adherence to internal and investor standards.
  • Evaluate loan files for accuracy and completeness, meticulously verifying income, assets, liabilities, disclosures, and final closing packages.
  • Audit files for strict compliance with federal mandates, including TRID, HMDA, ECOA, and RESPA.
  • Research loan-level exceptions to determine root causes and implement swift remediation based on current agency guidelines.
  • Generate comprehensive monthly trend reports and data visualizations for executive leadership to support strategic decision-making.
  • Assist with specialized projects and administrative tasks related to evolving regulatory requirements.
  • Oversee the reverification process for credit and employment, delivering detailed status reports on data consistency.
  • Assist in the investigation and formal resolution of consumer complaints to ensure high service standards.
  • Consistently meet or exceed daily Service Level Agreements (SLAs) and individual production targets.
  • Monitor monthly QC metrics, ensuring all identified exceptions are tracked, addressed, and closed within established time frames.
  • Participate in regular training sessions and calibration meetings to ensure departmental consistency and audit accuracy.
  • Support the review of delinquent loans and conduct Early Payment Default (EPD) audits to identify potential fraud or underwriting deficiencies.
  • Stay current on agency guidelines for changes and assist with updates to QC checklist, exhibits, and audit templates.
  • Other duties may include project work to identify/implement process improvements, performance of ongoing reviews as needed.
QUALIFICATIONS
Education:
  • High school diploma or equivalent required; associate or bachelor’s degree preferred
Experience:
  • Minimum two years of experience in mortgage QC or Underwriting
  • 3+ years of loan processing experience
Skills & Competencies:
  • Proven experience with problem solving skills and attention to detail
  • Effective communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong written communication skills
  • Comfortable working in high volume deadline driven environments with changing priorities
  • Has working knowledge of Microsoft Office, database software, industry standard, and internet software
Interpersonal Skills:
  • Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows through on commitments.
  • Customer Service – Responds promptly to customer needs. Manages difficult or emotional customer situations.
  • Teamwork - Gives and welcomes feedback. Contributes to building a positive team spirit. Supports the goals and values of the organization.
  • Ethics - Works with integrity. Treats people with respect. Inspires the trust of others.
  • Oral & Written Communication – Listens and understands directions. Able to read and interpret written information.
  • Quality Management - Demonstrates accuracy and thoroughness. Monitors own work to ensure quality. Applies feedback to improve performance.
  • Adaptability - Adapts to changes in the work environment. Able to deal with frequent change, delays, or unexpected events.
  • Dependability - Follows instructions and responds to management direction. Takes responsibility for own actions; Keeps commitments.
  • Initiative - Takes independent action. Looks for and takes advantage of opportunities.
  • Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment. Supports and explains reasoning for decisions. Includes appropriate people in the decision-making process. Make timely decisions.
WHO WE ARE & WHAT WE OFFER
Mountain West Financial LLC is a mortgage lending company committed to providing quality financing solutions and exceptional service to its customers and business partners. Our team works collaboratively to deliver a professional, responsive, and customer-focused lending experience while maintaining high standards of integrity, compliance, and service.

Comprehensive healthcare for you and your family
401k with company match of up to 4%
Employee referral bonuses, get paid to help us grow
Build Then Bless – an internal recognition platform as well as external funds to use in your community on a monthly basis
$2000 Vacation/Wellness Bonus
PTO, Maternity Leave, Paternity Leave and paid Bereavement, 11 Company Holidays plus two floating holidays
Company Profit Sharing

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT
The position is generally performed during regular business hours; however, occasional schedule adjustments or additional hours may be required based on business needs.
The employee works primarily in a professional environment with regular use of computers, telephones, printers, and other standard office equipment. The position requires frequent interaction with employees, customers, vendors, and/or other business partners in person, by telephone, email, and other electronic communication methods.
The work environment is generally quiet to moderate in noise level and may involve periods of extended sitting and computer use. The employee may be required to occasionally move throughout the office to retrieve files, supplies, or documents. Occasional lifting, carrying, or moving of office materials or supplies may be required.

LIMITATIONS & DISCLAIMER
The above job description is intended to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties, skills, or physical demands required for the position.
This job description may be modified to reasonably accommodate qualified individuals with disabilities, consistent with applicable federal, state, and local laws. Certain job requirements may exclude individuals who, even with reasonable accommodation, pose a direct threat to the health or safety of themselves or others, where permitted by applicable law.
This job description does not state or imply that these are the only duties to be performed by an employee occupying this position. Employees may be required to follow other job-related instructions and perform other job-related duties as assigned by their supervisor, consistent with applicable federal, state, and local laws.
The requirements described above represent the minimum knowledge, skills, abilities, education, experience, and other qualifications necessary to perform the essential functions of the position. To perform the job successfully, an employee must be able to perform the essential functions of the position, with or without reasonable accommodation, as applicable.
Nothing in this job description creates or is intended to create a contract of employment or guarantee of continued employment. Employment with Mountain West Financial LLC remains at-will, unless otherwise provided by applicable law or a written agreement signed by an authorized representative of the Company.

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Job Location

Draper, Utah, 84020, United States

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