UNIVERSAL HEAD TELLER in Metropolis, Illinois at SIU Credit Union

POSITION: UNIVERSAL HEAD TELLER

• Reports To: Branch Manager
• FLSA Status: Non-Exempt
• Supervisory: Yes
• Department: Operations
• Pay Code: 7

POSITION PURPOSE

The Universal Head Teller is responsible for the overall daily operations and performance of the teller line, ensuring exceptional member service, strict compliance, and accurate cash management. This leadership role coordinates front line staff and serves as a key representative of the credit union.

KEY RESPONSIBILITIES

Leadership & Supervision

• Coordinate scheduling and duties for tellers.
• Lead and set an example for other tellers.
• Handle and document employee performance issues and complete performance evaluations.
• Maintain employee confidentiality and relay information to the proper team members.
• Supervise the wire transfer process.

Cash & Financial Management

• Maintain accountability for all branch cash, including the vault, ATM, and recyclers.
• Balance miscellaneous sales items and remit reports and payments to vendors.
• Manage all cash supplies by ordering, receiving, verifying, and disbursing cash to tellers.

Member Services

• Process all member transactions in person, via mail, and ATM deposits.
• Assist members with opening accounts, account maintenance and basic questions.
• Assist with basic bookkeeping and card services tasks.
• Handle direct deposits, stop payments, and check copies.
• Sell miscellaneous items.
• Complete change of address and check order requests.
• Cross-sell current credit union products and introduce new ones.

Compliance & Professional Development

• Maintain all necessary records in accordance with regulations.
• Responsible for compliance with all regulations, policies, and procedures in the teller area.
• Ensure a high level of security and that all tellers follow security procedures.

QUALIFICATIONS

• High school diploma or equivalent.
• Six months cashier/money handling experience required.
• Proficient in using standard office equipment and PC software.
• Excellent written and verbal communication skills.
• Must be bondable.
• Strong decision-making skills with the ability to exercise sound administrative judgment.

PHYSICAL REQUIREMENTS

• Physical Activity: Must be able to sit for extended periods, move around the workspace, and reach in any direction. The ability to lift up to 50 pounds is also required.
• Sensory Abilities: Requires normal sight and hearing to perform job functions.
• Work Schedule & Environment: The position may require extensive hours and occasional travel. The work environment has a slightly high noise level and may involve exposure to potentially dangerous conditions.

***Job descriptions are intended to be accurate reflections of principal job elements for making fair pay decisions and are not intended to be exhaustive lists of all responsibilities, skills, or working conditions.***