Assistant Credit Manager in Cary, North Carolina at Avidex

The Assistant Credit Manager is responsible for assessing credit risk, maintaining audit compliance, and implementing effective accounts receivable collection strategies within their assigned territory. This role plays a critical part in supporting cash flow performance, reducing delinquency, and ensuring accurate account management across the business.

The Assistant Credit Manager works closely with customers, Sales, Billing, and Credit Management teams to resolve account issues, research payment discrepancies, and maintain compliance with company policies and internal controls. This position requires strong analytical skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

The ideal candidate is organized, proactive, customer-focused, and capable of handling sensitive financial conversations with professionalism and tact.

• Accounts receivable collections and aging management
  
• Credit risk assessment and audit compliance
  
• Customer communication and negotiation
  
• Problem-solving and dispute resolution
  
• Organization and attention to detail
  
• Analytical thinking and reconciliation skills
  
• Time management and accountability
  
• Ability to multitask and manage competing priorities
  
• Professionalism in high-pressure situations
  
• Collaboration and cross-functional communication

• Proactively contact customers regarding past-due accounts via phone, email, and written communication
• Monitor accounts receivable aging reports and prioritize collection efforts to achieve KPI goals
• Research and resolve billing discrepancies, payment shortfalls, and account disputes
• Research customer payment portals to verify accurate invoice delivery and monitor payment status
• Negotiate payment arrangements while adhering to company credit and collection policies
• Apply and reconcile customer payments accurately within the ERP/accounting system
• Maintain detailed and up-to-date collection notes and account documentation
• Collaborate with Sales, Billing Team, and Credit Management to resolve account issues
• Escalate high-risk or severely delinquent accounts as appropriate
• Process file maintenance according to business controls guidelines
• Ensure audit compliance with applicable laws, regulations, and internal controls
• Assist Senior Credit Manager with preparation of ad hoc reports and special projects

• Bachelor’s degree in Finance, Accounting, or equivalent work experience required
• Minimum of 5 years of experience preferred in accounts receivable collections or related finance role
• Strong understanding of accounts receivable processes, credit policies, and aging analysis
• Excellent verbal and written communication and negotiation skills
  
• Ability to handle difficult conversations professionally and tactfully
  
• Strong organizational skills with exceptional attention to detail
  
• Proficiency in Microsoft Excel, including pivot tables and VLOOKUP functions
  
• Experience with Dynamics SL, Salesforce, billing/payment portals, or similar finance software preferred
  
• Ability to manage multiple projects and priorities with minimal supervision
  
• Strong problem-solving and analytical skills
  
• Excellent time management skills with the ability to meet multiple deadlines
  
• Ability to work in a primarily desk-based role with extended computer use

Avidex is committed to delivering exceptional service and operational excellence across our business. We pride ourselves on collaboration, accountability, and building strong relationships with our customers and internal teams.

Our employees play a vital role in supporting financial operations, maintaining compliance, and contributing to the overall success of the organization. We value professionalism, innovation, and continuous improvement in everything we do.

• Competitive compensation plan
  
• Health, dental, and vision benefits
  
• 401(k) retirement plan with employer matching
  
• Paid time off and company holidays
  
• Opportunities for professional growth and development
  
• Collaborative and team-oriented work environment
  
• Training and continued learning opportunities

Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic under applicable law. We are committed to creating a workplace that fosters respect, inclusion, and equal opportunity for all employees.