Customer Service Representative in Amherst, New York at SurfacePrep

This role is responsible for managing the full customer order lifecycle—from order entry through invoicing—ensuring accuracy, efficiency, and a high level of customer service. The position serves as a key point of coordination between customers, vendors, and internal teams, while also supporting inbound international shipments by providing timely and accurate delivery updates across the organization.

Key Responsibilities

• Enter and manage sales orders, generate pick tickets, and process invoicing for abrasive and ceramic products
• Process drop ship and direct shipment purchase orders and related sales documentation
• Maintain accurate customer and vendor records, including pricing and account details
• Identify orders requiring transfer work orders and create/distribute accordingly
• Coordinate and track material transfers between company locations and warehouses
• Provide administrative and sales support to leadership, including maintaining customer pricing files
• Process credit card transactions and payments
• Complete EDI acknowledgements and invoicing as required
• Communicate shipment and delivery updates related to inbound ocean and air freight

• High school diploma with 2+ years of customer service or sales support experience, or a bachelor’s degree in a related field
• Proficiency in Microsoft Office, particularly Excel and Word
• Working knowledge of freight/traffic or logistics processes preferred
• Familiarity with import/export operations is a plus
• Experience with Prophet 21 (P21) or similar ERP systems preferred
• Strong attention to detail, organizational skills, and ability to manage multiple tasks

Benefits

• Medical, Dental, and Vision Insurance.
• 401(k) Plan.
• Paid Time Off.
• Paid Holidays.
• Company Paid Life Insurance.
• Company Paid Short-Term Disability.
• Company Paid Long-Term Disability.
• Employee Assistance Program.

About SurfacePrep

Founded in 1956, SurfacePrep is North America’s leading provider of surface enhancement solutions, with over 60 facilities across the United States, Canada, and Europe. With decades of experience, we deliver reliable equipment, consumables, and technical expertise that help manufacturers enhance performance, efficiency, and finishing quality across their operations.

At SurfacePrep, we understand the importance of dependable and effective surface enhancement solutions. Our team partners with trusted manufacturers to provide comprehensive process improvements, hands-on technical support, and high-quality products across a wide range of applications — including coated and bonded abrasives, abrasive air and wheel blasting, mass finishing, paint and powder coating, additive manufacturing post-processing, and turnkey production services that help customers eliminate risk, protect uptime, and maintain consistent quality.

Our national footprint combines local expertise with a robust network of resources, ensuring consistency, responsiveness, and innovation for customers across aerospace, automotive, medical, defense, general manufacturing, and more.

By partnering with SurfacePrep, customers gain more than products — they gain a collaborative team committed to delivering results beyond the surface.