Assistant Branch Manager - Washington, DC in Maryland, New York at NASA FCU

NASA Federal Credit Union is seeking an experienced Assistant Branch Manager with a minimum of two years of branch management experience to share responsibility for branch operations and assume overall responsibility in the Branch Manager’s absence. The Assistant Branch Manager (ABM) will need complete knowledge of Credit Union/Banking policy and procedure, along with the ability to apply this knowledge in the operation and supervision of the branch and its employees. This position will be responsible for the total quality member experience through teaching, coaching, and technical development of branch staff. They will perform all branch duties and functions such as Member Service Associate I thru Member Service Associate III, ATM support, etc. The ABM will assist other branches/departments in-person or remotely to meet the business needs of the Credit Union. They will support Corporate Projects as well as lead and/or support Departmental Projects as required. The ABM may be assigned support functions for daily deposit and Call Center operations, including compliance, funding, reconciliation of new accounts, and daily General Ledger settlements.

This Position requires you reside in a commutable distance within Maryland, Washington DC or Virginia. You must be available to work between the hours of 7:30AM – 6:30PM Monday – Friday and 8:30AM – 1:30PM on Saturdays.

NASA Federal Credit Union will provide a $300.00/monthly transportation stipend.

Standard Duties:

• Remains cognizant of and adheres to Credit Union policies and procedures, and regulations pertaining to the Bank Secrecy Act.
• Supports the analysis of sales, overtime, secret shop, cash management and other reports to continually improve the growth, efficiency, productivity, and profitability of the branch.
• Supports the development of new business to expand the membership of the Credit Union and utilization of the branch. This includes contact with employees of approved FOM companies, community, and civic organizations.
• Trains employees on product knowledge and provides sales coaching to assist in achieving established branch and corporate goals. Implements and trains employees on standard operating policy/procedures and regulatory compliance to ensure Credit Union-wide conformance.
• Has the authority to make exceptions to policy and procedures with respect to application of check holds, waiving and refunding service fees, and other matters related to member deposit and withdrawal transactions.
• Assists the Branch Manager with the preparation of employee performance documentation and recommends disciplinary action to the Branch Manager.
• Audits the branch to ensure conformity with Credit Union policy, procedures, safety and security issues, regulatory compliance, and physical appearance standards.
• Communicates to management recommendations for improving procedures and processes.
• Ensures Core Value expectations are met, and that the member experience is courteous, attentive, and efficient.
• Participate in Individual Dialogs to ensure each employee has a means to discuss both positive and negative issues affecting their work.

• Participates on Corporate project teams:
  • Analyzes, designs, develops, evolves, and supports programs/products, service delivery processes/systems associated with an assigned project.
  • May assist with coordinating implementation of project plans, testing and preparing test scripts, product/program procedures, policies, and other documents.
  • Takes direction from the VP of Retail Services and senior management when working with other managers, departments, vendors, and project team(s) as applicable.
  • Recognizes and identifies process limitations and communicate recommendations for improvement to Project Lead and/or VP of Retail Services.
  • Updates the VP of Retail Services on project progress, changes, or initiatives taking place.

• Leads and/or participates on special department projects as needed:
  • Assists with upgrades, patches, consolidations, integrations
  • Responsible for evaluating enhancements, releases, or new product offerings and makes appropriate recommendations to senior management.
  • Maintains a log of all significant outstanding software/hardware defects reported with processes/projects/vendors.

• Associate degree is preferred with one to two years related experience.
• Assistant Branch Managers that are promoted from within will typically begin at the Assistant Branch Manager I.
• Assistant Branch Manager II and III require: additional experience, such as directing larger staffs, higher traffic volumes, more complex branch service operations and/or handling operational support duties, etc.