Fleet Maintenance Service Advisor in Balzac, Alberta at XTL Transport, Logistics, Distribution

Service Advisor – Fleet Maintenance
Balzac, Alberta
Shift: Monday–Friday | 11:00 AM – 8:00 PM

About the Role
We are seeking a motivated Service Advisor to join our fleet maintenance team in the Calgary area. This role is ideal for a local candidate who understands the pace and expectations of a high-volume heavy-duty shop and enjoys being the key point of contact between drivers, technicians, vendors, and operations.
You will play a critical role in ensuring our fleet stays road-ready by coordinating repairs, managing road call activity, and maintaining strong vendor relationships.

Key Responsibilities

• Act as the primary liaison between drivers, fleet operations, technicians, and external vendors
• Open, manage, and close repair orders with accuracy and urgency
• Diagnose and translate driver complaints into actionable work orders
• Provide repair estimates, timelines, and approvals
• Coordinate and manage road calls, ensuring timely response and resolution
• Work closely with external vendors and service providers to ensure quality and cost control
• Build and maintain strong, long-term vendor relationships to support fleet operations
• Prioritize workflow to maximize shop productivity and minimize equipment downtime
• Monitor job progress and communicate updates proactively to all stakeholders
• Ensure all work meets compliance and safety standards
• Support preventive maintenance scheduling and follow-ups
• Maintain accurate documentation of labor, parts, and repairs
• Reports Directly to the Maintenance Manager

Qualifications

• Minimum 2+ years experience as a Service Advisor, Service Writer, or similar role
• Strong technical knowledge of heavy-duty trucks and trailers (diesel, air systems, PM programs)
• Experience handling road calls and vendor coordination is required
• Previous experience in fleet or commercial trucking environment strongly preferred
• Strong understanding of vendor management and service accountability
• Ability to work independently in a fast-paced shop environment
• Excellent communication and customer service skills
• Strong organizational and multitasking abilities
• Proficiency with maintenance software / work order systems
• Familiarity with Alberta CVIP / compliance requirements (asset)