First Line Platform Support Analyst in India at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a First Line Platform Support Analyst in India.
This role offers an exciting opportunity to support critical business platforms and applications within a dynamic global technology environment.
You will be at the frontline of platform operations, helping resolve incidents, troubleshoot technical issues, and ensure seamless support for both internal and external users.
The position combines technical problem-solving with customer-focused service delivery, making it ideal for professionals who thrive in fast-paced and collaborative settings.
You will work closely with cross-functional teams across multiple time zones while contributing to operational stability and service excellence.
The role also provides strong exposure to application support, ticket management, scripting, database querying, and cloud-based technologies.
With a culture focused on innovation, learning, and teamwork, this position offers valuable opportunities for professional growth and hands-on technical development.
- Provide first-line support for business applications and platforms through incident management, service requests, and problem resolution.
- Deliver timely and high-quality customer support through phone, email, and IT service management platforms.
- Troubleshoot and resolve technical issues related to web and desktop applications while ensuring clear communication with stakeholders.
- Manage and coordinate urgent or complex support cases, escalating issues appropriately when required.
- Perform root cause analysis and contribute to long-term issue resolution and operational improvements.
- Work within ITSM environments to manage tickets effectively and achieve defined service level targets.
- Support platform documentation, knowledge sharing, and continuous improvement initiatives.
- Collaborate with geographically distributed teams to maintain service continuity and operational efficiency.
- Assist in monitoring and supporting application infrastructure, databases, scripting tasks, and cloud-based environments where needed.
- Strong experience supporting Windows environments, including administration tools such as Scheduler, Event Viewer, and IIS.
- Excellent troubleshooting, problem-solving, and customer-service skills with a strong sense of ownership and accountability.
- Experience working with ITSM or ticketing systems in a support-focused environment.
- Knowledge of scripting languages such as PowerShell, Python, C/C#, Go, Java, or JavaScript.
- Familiarity with database querying technologies such as SQL or Elasticsearch.
- Basic understanding of web application architecture, including front-end, back-end, and APIs.
- Exposure to cloud infrastructure platforms such as Amazon Web Services, Microsoft Azure, or Google Cloud is considered an advantage.
- Basic knowledge of messaging brokers and queueing systems such as Kafka or RabbitMQ is a plus.
- Strong verbal and written English communication skills with the ability to collaborate effectively across global teams.
- Ability to prioritize tasks and perform efficiently in a fast-paced, flexible, and shift-based environment.
- Strong willingness to learn new tools, technologies, and support methodologies.
- Fully remote work flexibility within a globally distributed team environment.
- Opportunity to work with innovative technologies and AI-powered business platforms.
- Exposure to international operations and collaboration across multiple regions and time zones.
- Inclusive and diverse workplace culture that values teamwork, innovation, and professional growth.
- Career development opportunities with access to new technologies and continuous learning.
- Dynamic work environment focused on operational excellence and customer satisfaction.
- Flexible work schedules, including opportunities to support global operations across varying shifts.