Restaurant Manager in Wilkes Barre, Pennsylvania at Metz Culinary Management

Position: Assistant Manager

Location: Ruth's Chris Steak House

Location: Wilkes Barre Pa

Salary: 70K/ Bonus Eligible

Are you ready for the best job ever?

Ruth’s Chris defined The American Steak House in 1965 and continues to set the standard for premier dining and empowering workplace culture. Take this opportunity to join the best of the best and advance your hospitality career by joining a company committed to helping you grow along with us, and great benefits like:

• Health, Dental and vision insurance
• Management Incentive Performance Plan
• 401 (k) retirement plan with company match
• Generous paid time off
• Training and leadership development program
• Dining discounts

Position Summary:

The primary duty of the Restaurant Manager is to assist the General Manager and Chef in the day-to-day operations of the restaurant. The Restaurant Manager is directly accountable for the supervision, organization, and daily operation of the Front and Back-of House Teams and is responsible for ensuring our Guests experience the genuine hospitality we have been delivering for decades. The successful Ruth’s Chris Restaurant Manager is dedicated to excellence in food, beverage, service, and hospitality, is committed to developing themselves and others, and has an unwavering drive to support our Team as they take care of our Guests.

Essential Functions

• Drive sales and Guest delight
• Champion and support Team Member development, which is the roadmap to our internal promotions.
• Manage performance of Team Members, including conducting performance evaluations, training, coaching, and discipline
• Perform effectively in both the FOH and BOH rotation as scheduled.
• Make good decisions and exercise sound judgment
• Anticipate and leads change
• Develop self and others
• Engage in community and market-related opportunities
• Actively source talent to build a winning team
• Ability to work a flexible schedule. Including evenings, holidays, and weekends.

Minimum Qualifications, Knowledge, Skills, and Work Environment

• A minimum of one (1) year of restaurant/hospitality experience required
• Strong communication skills with the ability to resolve conflict and provide mentorship to hourly team members
• Successful completion of corporate training program required
• High School Diploma or G.E.D. required

POSITION SUMMARY

Assists the general manager in the day-to-day operations of RCSH restaurant. Is directly accountable for the supervision and management of the bar operations, host, servers front of the house staff. Maintains the highest quality of beverage and service standards, cleanliness, sanitation and safety. In the absence of the general manager, oversees and coordinates the activities concerning all front-of-the-house operations. Success is real growth in sales, profit and market share, and is the result of living The Sizzle for our employees and guests.

ESSENTIAL TASKS AND RESPONSIBILITIES

1. Increases sales in the restaurant by providing the highest levels of uncompromising quality of food, beverage, reception, greeting, seating and service.

2. Supervises the bar, host, and servers during day-to-day operations to ensure all standards of RCSH quality and service are achieved during each shift.

3. Generates maximum financial performance of beverage operations to include responsibility for generation of revenue and effective cost controls. Sets, submits and achieves operating budgets, to the general manager on a monthly basis; which includes sales, cost of sales, liquor, beer, wine, labor, operating supplies, etc.

4. Develops accurate and aggressive short and long term financial objectives relating to liquor, beer and wine sales.

5. Set par and inventory levels for all beverage items, bar supplies, glassware, smallwares and equipment to ensure correct quantities for the day-to-day business. Conducts bar inventories on a monthly basis.

6. Correctly orders liquor, beer, wine, bar supplies, glassware, smallwares and other bar equipment to ensure effective bar operations.

6. Works as a floor manager during each meal period to, support the service staff, ensure the highest levels of quality and service. Visit tables and interact with guests, monitors proper front door procedures, reservations, seating and greeting, resulting in effective control of the low of our guests. In the absence of the general manager, operates as the manager-on-duty for the shift.

7. Conducts first interviews for bar, host, and server candidates, and recommends hires to general manager.

8. Provides orientation and training according to all RCSH training systems, standards and manuals for all front -of -the house new hires.

9. Conducts pre-shift line-up meetings with all front-of-the house personnel prior to the beginning of each shift to ensure the restaurant is ready for service. Communicate special information and maintain on-going communication with the staff.

10. Conducts on-going front-of-the house staff meetings to provide continuous training and development in the areas of service, suggestive selling and sales techniques for

liquor, beer and wine sales, safety, security and sanitation.

11. Writes the weekly work schedule for bar, host and server personnel to ensure sufficient staffing the demands of the business, while achieving budgeted labor and

labor cost guidelines.

12. Ensures that all front-of-the house cleaning, maintenance, housekeeping and sidework duties are accomplished as indicated on the maintenance and

housekeeping checklist.

13. Proactively communicates to general manager and other members of the management team to share and convey information regarding the restaurant. Ensures there are no surprises.

14. Is trained and developed by the general manager in other duties and responsibilities according to the schedule established by the general manager. Correctly performs all duties necessary to close the restaurant

EDUCATION AND WORK EXPERIENCE

• Extensive experience leading a high-volume, upscale concept restaurant Wine knowledge preferred
• Some culinary experience or training a plus
• Formal business education or a restaurant management degree a plus
• Above average computer skills including a familiarity with Microsoft Word, Excel and Outlook

Ruth's Chris Steak House is an equal opportunity employer/ E-Verify employer. We are a family-driven company that delivers restaurant-inspired hospitality to everyone we serve.