Inside Sales Support/Customer Service in New Mexico, New Mexico at Advanced Network Management Inc

ANM is seeking an Inside Sales Support/Customer Service Rep to join our exceptional team.

Who We Are:

ANM is a leading IT solutions provider helping organizations secure, connect, and transform their technology environments. For more than 30 years, ANM has partnered with clients to design, procure, deploy, and manage solutions across networking, cloud, cybersecurity, data center, and modern workplace technologies.

Built on deep engineering expertise and trusted partnerships, ANM delivers practical solutions that reduce risk, simplify operations, and support long-term growth. From consulting and architecture to implementation, managed services, and lifecycle support, ANM helps clients move forward with confidence and stay prepared for what’s next.

Benefits and Compensation:

ANM offers a comprehensive benefits package including:

The anticipated base salary range for this position is:

The Role

Inside Sales Support/Customer Service Rep at ANM is a customer-facing representative who has strong relationship-building skills, has an Inside Sales background, and is eager to learn IT Sales. He/she will be responsible for providing quality support by performing a variety of core functions as described below.

What You Will Do

• Support AM & Customers on day-to-day operations.
  1. Creation of new Opportunities in Salesforce
     1. Create Quotes
     2. Coordinate with the Solution Architect Team for estimates
     3. Validate quotes to customer-specific requirements.
  2. Order processing – Completes procurement package and ensures all required documentation is received.
• Post-Order Support - works with other ANM teams.
  1. Track Lead times and expedite when necessary.
  2. Tracking ship status for all open orders
  3. Shipping info (number of pallets, truck with lift gate, etc.)
  4. Product return authorization and coordination
  5. Follow up on accounting questions, requests, and corrections from customers.
  6. Addresses supplier challenges during order processing
• Registers all deals for pricing and ensures all extra incentives and rebates get applied.
• Maintains all quote documentation with accurate pricing, configurations, and formatting.
• Procurement Contract / Manufacturer List Price Updates – especially based on tariff price changes.
• Interface with current suppliers and manufacturers to stay current with all special programs, pricing, and technology to obtain the best price for ANM.
• Works with customers, account managers, and solution architects as part of a team to develop and maintain customer and vendor relationships.
• Review, analyze, and strategize proposals and government contracts as needed.
• Work on special projects as needed.

What We Are Looking For

• Experience in an Inside Sales position ideally within the IT Industry
• Working knowledge with Cisco online tools like CCW, and CCWR and knowledge to build and validate a simple configuration.
• Solid skill in preparing written communications and materials.
• Good verbal communication skills, strong work ethic, and a positive attitude.
• Demonstrate proven leadership skills and time management experience.
• Must have the ability to manage a high volume of e-mail communications.
• Outstanding time management skills and ability to prioritize opportunities to ensure effective and timely follow-up.
• Ability to build and maintain strong relationships with manufacturers, vendors, and customers.
• Salesforce knowledge is a plus.
• Microsoft Office
• Understanding SLED sales cycles, contracts, and processes is a plus.
• The high degree of integrity in handling confidential information.
• Ability to work collaboratively as part of a team.
• Ability to work independently with minimal direction.

Travel
Travel is occasionally required for this position. Must have a valid driver’s license and motor vehicle insurance.

This position is open until filled; applications will be reviewed on an ongoing basis.

ANM is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

As part of the hiring process, ANM may use tools that assist in evaluating candidate qualifications based on job-related criteria. These tools support consistency and efficiency and are used in conjunction with human review. All hiring decisions are made by Company leadership. Candidates may request additional information regarding the hiring process by contacting Human Resources.