Bilingual Resident Support in Brazil, Indiana at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Resident Support based in Brazil.

This role focuses on delivering high-quality bilingual (English–Spanish) support to residents within a property management environment, ensuring smooth communication and an excellent living experience throughout the tenancy lifecycle. You will act as a key point of contact for resident inquiries, lease renewals, and retention efforts, helping reduce turnover and strengthen long-term satisfaction. The position plays an important role in maintaining strong resident relationships through proactive communication, empathy, and timely issue resolution. You will also collaborate closely with property management teams to address concerns that may impact renewals or resident satisfaction. The environment is fast-paced, service-oriented, and highly detail-driven, requiring strong organization and communication skills. This is an opportunity to make a direct impact on resident experience and operational efficiency in a remote-first setup.

• Provide bilingual (English–Spanish) support to residents regarding billing, leasing, maintenance, and community-related inquiries.
• Manage the full lease renewal process, including tracking expirations, sending renewal offers, and processing signed agreements.
• Identify at-risk residents and implement proactive retention strategies to reduce non-renewals.
• Serve as a liaison between residents, property managers, and vendors to ensure clear and effective communication.
• Handle escalations professionally, ensuring timely resolution of resident concerns.
• Conduct proactive outreach to residents approaching lease end dates to encourage renewals.
• Maintain accurate records of interactions, renewals, and resident updates in property management systems.
• Support administrative tasks such as reporting, renewal tracking, and resident communication updates.
• Assist with onboarding new residents and ensuring a smooth transition into the community.

• 1–2 years of experience in property management, leasing support, resident relations, or customer service roles.
• Fluent in English and Spanish, both written and spoken.
• Experience with resident retention, lease renewals, or customer support processes is highly desirable.
• Familiarity with property management software such as AppFolio, Buildium, or Yardi is a plus.
• Strong communication, empathy, and conflict resolution skills.
• Highly organized with the ability to manage multiple cases and deadlines simultaneously.
• Proactive, patient, and resident-focused mindset.
• Ability to work independently in a remote environment.
• Must be currently based in Latin America with a reliable internet connection and remote-ready setup.

• Competitive salary aligned with experience.
• Fully remote, long-term employment opportunity.
• Stable US business hours schedule.
• Ongoing training and professional development opportunities.
• Exposure to U.S.-based property management operations.
• Supportive, collaborative, and resident-focused team culture.
• Career growth opportunities in property management and customer success.
• Opportunity to directly impact resident satisfaction and retention outcomes.