Director of Business Development in South Bend, Indiana at Knight Facilities Management Inc

Key Responsibilities

New Business Development

• Identify, pursue, and close new multi-site facility services opportunities across Canada and the United States.
• Build a target account list by geography, industry, site count, service need, and buying potential.
• Prospect directly into Facilities, Operations, Real Estate, Procurement, Property Management, and Executive leadership.
• Develop new opportunities through outbound calling, email campaigns, LinkedIn outreach, referrals, networking, industry events, procurement portals, and strategic partnerships.
• Own the creation of qualified pipeline and maintain appropriate pipeline coverage against annual revenue targets.
• Drive new annualized revenue growth through recurring, bundled, and on-demand service contracts.

Strategic Multi-Site Selling

• Position Springwise as a North American facility services partner for clients with distributed property portfolios.
• Sell bundled service programs across snow, landscaping, handyman, exterior maintenance, mechanical, electrical, plumbing, and general facility support.
• Lead discovery to understand client pain points, site complexity, service gaps, cost pressures, compliance risks, vendor challenges, and work order management needs.
• Develop tailored solutions for regional, national, and cross-border clients.
• Create business cases that demonstrate operational simplification, vendor consolidation, cost control, SLA visibility, and improved service performance.

Sales Cycle Management

• Manage the full sales cycle from prospecting through qualification, discovery, solution development, proposal, negotiation, contract execution, and handoff to operations.
• Lead RFP responses, pricing discussions, proposal development, finalist presentations, and contract negotiations.
• Collaborate with operations, estimating, finance, and leadership to develop executable and profitable client solutions.
• Maintain accurate CRM activity, pipeline data, opportunity stage progression, next steps, and forecasting.
• Support a structured handoff from sales to operations to ensure client commitments, scope, pricing, service levels, and expectations are clearly understood.

What Success Looks Like

Ideal Candidate Profile

The ideal candidate is a proven hunter with experience selling commercial services to multi-site clients. They are not waiting for leads — they know how to create demand, open doors, build relationships, and move complex opportunities through a disciplined sales process.

They should bring:

Qualifications

• Proven track record of generating new business revenue and closing service-based agreements
• Experience selling service-based solutions and multi-site contracts
• Strong communication, presentation, negotiation and relationship-building skills
• CRM experience with platforms such as Salesforce, HubSpot, Microsoft Dynamics, or similar systems experience preferred

Location

Flexible within North America with travel as required (10-25%).