Service Advisor in Lake Charles, Louisiana at TOTAL TIRE SOLUTIONS LLC

Total Tire Solutions is seeking a Service Advisor to help establish and grow our newest location in Lake Charles, LA. This is a customer-facing operational role responsible for coordinating commercial tire service, supporting field technicians, building customer relationships, and ensuring an exceptional service experience from start to finish.

This position is ideal for a motivated professional who thrives in a fast-paced environment, enjoys working with customers, and can balance service operations, sales opportunities, and administrative responsibilities while helping grow a new market.

Key Responsibilities

Customer Service & Sales

- Serve as the primary point of contact for fleet customers and walk-in clients
- Schedule and coordinate commercial tire service appointments and roadside service requests
- Build and maintain strong customer relationships through proactive communication
- Identify opportunities to expand services and increase customer retention
- Prepare estimates, service recommendations, and invoices
- Assist in developing and growing a book of business within the Lake Charles market

Operations & Service Coordination

- Dispatch and coordinate mobile tire technicians for roadside, yard, and on-site service calls
- Monitor service schedules to maximize technician productivity and customer responsiveness
- Ensure work orders are opened, updated, and closed accurately
- Maintain service records, inventory documentation, and customer files
- Support daily shop and field operations to ensure efficient workflow

Team Support

- Collaborate closely with technicians to ensure quality service delivery
- Assist with onboarding and training new team members as the location grows
- Promote a culture of safety, accountability, and customer-first service
- Help resolve customer concerns quickly and professionally

Performance & Accountability

- Track key performance indicators related to sales, service response times, productivity, and customer satisfaction
- Ensure compliance with company policies and safety standards
- Support leadership initiatives focused on growth, profitability, and operational excellence
- Assist with inventory management and tire ordering processes

Preferred Qualifications

- 3+ years of experience in commercial tire service, fleet maintenance, transportation, automotive service, or a related industry
- Prior experience as a Service Advisor, Dispatcher, Account Manager, or Operations Coordinator preferred
- Strong customer service and relationship-building skills
- Experience managing service schedules, work orders, and customer communications
- Knowledge of commercial tires, fleet operations, or heavy-duty transportation preferred
- Strong organizational and multitasking abilities
- Proficiency with computer systems, service management software, and Microsoft Office
- Ability to work independently and as part of a growing team
- Valid driver's license required

Why This Role Matters

- Be a foundational part of launching and growing a brand-new location
- Build relationships with fleet customers that directly impact business growth
- Play a critical role in supporting technicians and delivering exceptional service
- Opportunity to advance into leadership as the operation expands
- Join a company committed to growth, innovation, and customer satisfaction

What We Offer

- Competitive base pay
- Performance-based bonus opportunities
- Career advancement opportunities
- Ongoing training and professional development
- Stable and growing business environment
- Supportive leadership team focused on employee success

Benefits

- 401(k)
- 401(k) Matching
- Dental Insurance
- Flexible Spending Account
- Health Insurance
- Health Savings Account
- Life Insurance
- Paid Time Off
- Professional Development Assistance
- Vision Insurance

Work Location

Lake Charles, LA (On-Site)

How to Apply

Apply directly through our website or submit your resume to be considered. We're excited to connect with professionals who are passionate about customer service, operational excellence, and helping build something great from the ground up.

Total Tire Solutions and partnership with True North Fleet Services is an equal opportunity employer and is committed to creating an inclusive environment for all employees.