Senior Manager, Global QA Operations in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Global QA Operations based in United States.

As a Senior Manager, Global QA Operations, you will play a pivotal role in driving quality excellence across a global network of teams, projects, and stakeholders. This strategic leadership position combines operational oversight, performance management, client engagement, and continuous improvement initiatives to strengthen quality assurance delivery at scale. You will work cross-functionally with operational leaders, project teams, and client-facing stakeholders to improve visibility, consistency, and efficiency across QA programs. The role offers the opportunity to influence global processes, support high-impact business initiatives, and leverage data-driven insights to enhance service quality. Ideal candidates are collaborative leaders who thrive in complex environments, excel at stakeholder management, and are passionate about building scalable, high-performing quality operations.

• Support and optimize QA operations across multiple global sites, regions, and client portfolios.
• Build strong partnerships with QA leaders, project managers, operational teams, and site stakeholders to ensure alignment and execution of key initiatives.
• Coordinate and monitor actions, risks, escalations, and strategic QA projects to maintain operational momentum and accountability.
• Enhance quality reporting frameworks, KPI visibility, calibration processes, and performance measurement standards.
• Analyze quality data to identify trends, recurring issues, risks, and opportunities for operational improvement.
• Collaborate with client-facing teams to provide quality updates, support issue resolution, strengthen client relationships, and contribute to business reviews.
• Partner with Sales and Account Management teams to provide quality insights that support client confidence and service excellence.
• Support operational transitions, service expansions, launches, and organizational change initiatives from a quality assurance perspective.
• Promote consistency in QA practices while respecting regional operational requirements and cultural differences.
• Contribute to the implementation of AI-driven quality initiatives, automation tools, reporting solutions, and emerging quality technologies.
• Drive continuous improvement efforts to enhance scalability, efficiency, and overall quality performance across the organization.

• Significant experience in QA operations, quality assurance leadership, program management, or related operational leadership roles.
• Proven track record of managing or influencing quality programs across multiple teams, locations, clients, or international regions.
• Strong ability to lead and influence stakeholders without relying solely on direct reporting relationships.
• Experience communicating quality performance, risks, and recommendations to senior leadership and client stakeholders.
• Demonstrated ability to manage competing priorities, escalations, and operational challenges in fast-paced environments.
• Deep understanding of quality assurance methodologies, KPI development, calibration processes, root cause analysis, and continuous improvement practices.
• Strong analytical skills with the ability to transform complex quality data into actionable business insights.
• Familiarity with AI technologies, automation solutions, reporting tools, and digital transformation initiatives within quality operations.
• Excellent stakeholder management, relationship-building, and cross-functional collaboration skills.
• Strong organizational, problem-solving, and project coordination capabilities.
• Professional-level written and verbal English communication skills.
• Comfortable working across global time zones and participating in occasional early-morning or late-evening meetings.

• Fully remote or hybrid work flexibility within a global environment.
• Opportunity to influence and shape the future of a global quality assurance function.
• High visibility role with direct exposure to senior leadership and strategic business initiatives.
• Collaborative and international work environment.
• Opportunity to work across diverse teams, regions, and client portfolios.
• Involvement in innovative AI-driven quality and automation initiatives.
• Career growth and leadership development opportunities.
• Exposure to large-scale operational transformation and continuous improvement programs.
• Dynamic, fast-paced environment focused on innovation, quality, and operational excellence.