Technical Support Technician in United States at Jobgether
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Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Technician based in the United States.
This role is a senior-level technical support position focused on resolving complex end-user computing issues across both Windows and macOS environments. You will act as an escalation point for challenging technical problems that cannot be resolved by frontline support teams, taking ownership from diagnosis through to full resolution. The position combines hands-on troubleshooting with proactive problem management, including identifying recurring issues and implementing long-term preventive solutions. You will also contribute to system improvements through automation, software packaging, and process optimization. In addition to technical expertise, the role involves mentoring junior technicians and sharing best practices to elevate overall team capability. You will collaborate with cross-functional IT teams and vendors to ensure reliable, secure, and efficient technology services for end users in a fast-paced corporate environment.
- Serve as the primary escalation point for complex desktop support issues across Windows and macOS devices, ensuring timely and complete resolution of high-impact incidents
- Diagnose, troubleshoot, and resolve advanced technical problems involving operating systems, enterprise applications, and end-user computing tools
- Manage and resolve escalated tickets end-to-end, documenting actions, root causes, and solutions within ticketing systems
- Identify recurring technical issues and contribute to problem management initiatives aimed at long-term prevention and system stability
- Participate in IT projects including automation, software packaging, deployments, and endpoint improvements
- Coordinate with vendors for hardware repairs, installations, maintenance, and equipment lifecycle management
- Mentor and support junior technicians by sharing troubleshooting techniques and best practices
- Contribute to maintaining secure, reliable, and efficient IT operations across the organization
- 3–6+ years of experience in corporate IT or desktop support, ideally in enterprise Windows and macOS environments
- Associate or bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
- Relevant certifications such as CompTIA A+, ITIL, JAMF, or Microsoft certifications (Azure or M365 preferred)
- Strong expertise in Windows and macOS operating systems, including troubleshooting hardware, software, and performance issues
- Experience with enterprise tools such as Microsoft 365, Azure, Tanium, or similar platforms
- Hands-on experience using ticketing systems (e.g., ServiceNow or equivalent) for incident tracking and resolution
- Strong problem-solving skills with the ability to perform root cause analysis and implement sustainable fixes
- Experience mentoring or supporting junior team members is highly desirable
- Excellent communication skills with the ability to explain technical concepts to both technical and non-technical users
- Strong teamwork, organizational skills, and attention to detail in a fast-paced support environment
- Understanding of IT security principles and best practices for protecting corporate systems and data
- Competitive annual salary ranging approximately from $51,881 to $117,348 depending on location and experience
- Remote flexibility within the United States for most positions
- Medical, dental, vision, life, and pet insurance coverage
- 401(k) retirement plan with company match
- Paid time off including vacation, sick leave, holidays, and volunteer time
- Performance-based incentives and bonus programs
- Education assistance and ongoing professional development opportunities
- Strong emphasis on employee wellbeing, including mental health resources and support programs
- Inclusive and engaging work environment with recognition programs and career growth opportunities.