CORE Analyst & Project Coordinator in FORT WAYNE, Indiana at Partners 1st Federal Credit Union

Partners 1st Federal Credit Union will provide U with a competitive salary, paid illness, personal time, vacation, holidays, medical/dental/vision/life insurance, generous 401(k) retirement plan with company matches, tuition reimbursement, weekly pay, and a professional and fun office working environment.

Are U willing to provide our members with your enthusiasm for service, integrity to become their trusted financial partner, create and support quality teamwork among staff and able to apply your knowledge, skills and experience with member service and problem solving to accomplish important and meaningful work.

This position is for U if you have a strong desire to work and learn a fast-paced, ever changing environment, the ability to multi-task and adapt as priorities change and shift, and are able to work at our Directors Row location, Fort Wayne, IN, full-time, 40 hrs/wk, with a schedule of:

Mon-Fri: 8:00am-5:00pm

Role

Plan, research, implement, and launch efficient core systems in support of core organizational development. Executes strategies for enhancing user experience of the core systems. Responsible for the oversight of all significant core related projects, including resource utilization, enforcement of project schedules, and execution of project work plans. Serves as the liaison between the project team and management.

Major Duties and Responsibilities

20% Meets with decision makers, systems owners, and end users to define business requirements and system goals, and identify and resolve business systems issues. Interacts with the Release Team on the analysis and testing of all new system enhancements. Aid in establishing work procedures to meet scheduled timelines.

20% Coordinates and performs in-depth tests, including end-user reviews, for modified and new systems. Where applicable, works with Subject Matter Experts to design, develop, and oversee implementation of end-to-end core integrated systems.

20% Assists employees in solving routine system software and procedure problems.

15% Project Coordinator: Coordinate project activity, resources, and communications for core and core integrated projects. Monitor and analyze the project team’s progress toward project completion; maintain communication with senior management and escalate changes or issues accordingly, within the assigned level of authority.

15% Reporting: Prepare reports for senior management regarding project status(es). Document project progress through status reports and maintain document repositories for the organization’s portfolio of projects. Maintain change requests and provide reporting on the change request backlog. Support the organization in managing knowledge through the development and storage of after-action reports and refer to them accordingly.

10% Conduct project post implementation reviews.

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

This role requires behaviors and actions that reflect the credit union's culture, mission, and core values through exceptional service that supports both employees and members. A strong commitment to service excellence and member-focused solutions is essential to the success of this position and the credit union.

Knowledge and Skills

Experience

Two to Five years of similar or related experience, including time spent in preparatory positions.

Education/Certifications/Licenses

A high school degree or GED is required.

Interpersonal Skills

A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

Other Skills

Project management and/or project team experience. Intermediate or advanced knowledge of technology programs utilized by the banking industry, but not limited to, current and/or future primary core systems, Internet/Intranet applications, Project Management software, Microsoft Office products including excel fundamentals, SQL, Power BI experience (beneficial), credit union operations, products and services, operational policies and procedures. The ability to multi-task and deal with complex problems involving multiple facets, variables and situations where only limited standardization exists.

ADA Requirements

Physical Requirements

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. This position has the ability to do work remotely. Must follow remote work agreement.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.