Area Director - TX in Austin, Texas at Bluestone Hospitality Group

The Area Director coaches, develops and inspires General Managers (GM) to create Community and live the Johnny Carino's values. Responsible for the overall region's success through monthly financial and operational goals. Partners closely with the Vice President of Operations and the Director of Culinary to lead managers, increase sales and build internal relationships. Ensures food and service standards are being executed at all times. Sets and achieves personal and team developmental goals. Responsible for regional compliance with company policies, safety and labor laws. Focuses on strategy to drive operational excellence and act as a Johnny Carino's brand ambassador. Ensures restaurants are maintained in like-new condition, addresses safety issues and sanitation scores in a timely manner.

Responsibilities:

• Oversees up to 8 restaurant operations within a region
• Holds GMs accountable for the overall success and results of the wine club community
• Takes steps to ensure financial metrics are met; analyzes sales and financial reporting and conducts P&L analysis meetings with each GM weekly to respond to negative variances or trends
• Manages people and assigned operating systems:
• Verifies restaurants are appropriately staffed and training dollars are within budget
• Approves salaried management hiring decisions and recommends compensation package
• Ensures GMs develop managers to execute their responsibilities and effectively manage departments
• Effectively operates computer systems and utilizes technology
• Training programs are verified and service reports (SteriTech, Mystery Shop, Zenput, and Johnny's Academy) are reviewed and discussed; operational checklists including safety and sanitation audits are completed and documented
• Strategically navigates through challenges that occur in the restaurants; investigates and reports pertinent employee relations information to Human Resources and Vice President of Operations
• Disciplinary action is handled in a timely appropriate manner and fairly and consistently applies; ensures proper performance management is being used consistently for documentation and communication with team members
• Delegates effectively and communicates concise and important information in the restaurants
• Mentors, coaches and develops:
• Educates restaurant management on budget and procedures to achieve sales targets and understand financial tools
• Focuses on successful development of GMs and the Management Team by consistently using leadership competencies, performance appraisals, and succession planning
• Represents Johnny Carino's purpose and values and creates a respectful, positive and professional work environment
• Encourages GMs to recognize exceptional service and teamwork; shares best practices on weekly GM calls
• Verifies operational decisions are in alignment with company culture and values and challenges managers to find ways to create Community with team members and have fun at work
• For external candidates, 2-4 years of multi-unit, high-volume restaurant or retail experience
• Minimum 1 years of experience as a General Manager with Johnny Carino's with current AD recommendation; Previous multi-unit restaurant or retail experience, a plus
• Excellent verbal and written communication skills
• Ability to read, understand and communicate in English
• Demonstrates strong intrapersonal skills and advanced understanding of compliance, risk, employment laws and Company policies
• Extensive knowledge of food, safety and service standards
• Commitment to creating Community with team members and Guests
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
• Preferred certifications include ServSafe and state/local licensing requirements
• 80% travel required

We are an equal opportunity employer