Billing Specialist in Fort Lauderdale, Florida at City of Fort Lauderdale

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Initiates and performs the billing process for water, sewer, storm water and other charges billed by the City
• Prepares and produces monthly and annual bills for mailing to customers showing an itemized account of the amount owed to the City
• Provides customer service by answering telephones and responding to account inquiries
• Receives and processes requests to open, close, transfer, or temporarily suspend utility services
• Resolves customer billing inquiries, complaints, and issues via phone, email, and fax machine
• Reviews accounts for accuracy and completeness
• Sets up and monitors new accounts.
• Performs related work as required

1. High School Diploma or G.E.D. equivalency.
2. One (1) to three (3) years of general clerical work or customer service experience.
3. Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for the required experience or education.
4. Must have excellent phone and verbal communication skills and strong data entry skills.
5. To claim Veterans’ Preference, candidates must attach to the application a copy of military separation papers (DD214) and service-connected disability documentation (if applicable) to meet eligibility requirements as stipulated by Florida Statues. For additional information, please refer to the Florida Department of Veterans' Affairs.

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