General Manager in Nashville, Tennessee at Fairlane Hotel

GENERAL MANAGER
Fairlane Hotel | Nashville, TN
Full-Time | Salaried / Exempt | On-Property

ABOUT FAIRLANE HOTEL
Fairlane Hotel is a 79-room independent boutique property in the heart of downtown Nashville, in a 1972 bank building steps from Printers Alley. Our team takes pride in craft, genuine hospitality, and an exceptional guest experience.

POSITION SUMMARY
Fairlane Hotel is seeking a General Manager to lead the overall operation and performance of the property. You will shape the guest experience, lead the Executive Committee, own the financial results, and serve as the primary liaison to Storey Hospitality and ownership. This is a hands-on role with a visible presence in daily operations.

RESPONSIBILITIES
Guest Experience and Brand:
- Define, maintain, and protect the Fairlane guest experience across rooms, public spaces, and all outlets
- Develop programming, partnerships, and service initiatives that distinguish the hotel in the Nashville market
- Act promptly on guest feedback and service gaps and protect the hotel's reputation and review performance
Commercial and Financial Performance:
- Own the property P&L and deliver budgeted revenue, profit, and flow-through
- Prepare and manage the annual budget, forecasts, and capital plan
- Direct commercial strategy with Revenue Management and Sales and Marketing, and monitor the competitive set and Nashville market to position rate, mix, and total revenue
- Control labor and expenses, review results regularly, and drive corrective action on variances
Operations:
- Oversee all departments, including Rooms, Food and Beverage, Sales and Marketing, Housekeeping, and Engineering
- Provide executive oversight of dining outlets, bars, banquets, and events, and hold F&B leadership accountable for quality and financial performance
- Coordinate across departments so the property operates seamlessly for the guest
People and Culture:
- Lead, develop, and hold accountable the Executive Committee and department leaders
- Build bench strength and succession plans across departments
- Set the tone for Storey's Culture of Kindness and partner with Human Resources on hiring, performance management, and employee relations
Ownership Relations:
- Serve as primary point of contact for Storey leadership, ownership, and asset management
- Lead recurring ownership calls with structured reporting on performance, risks, and opportunities
Safety, Compliance, and Risk:
- Maintain a safe environment for guests and associates and ensure compliance with life-safety systems and regulatory requirements
- Manage contracts, insurance, and operational risk, and engage legal or ownership guidance on material matters

QUALIFICATIONS
Required:
- 5+ years of progressive hotel leadership, including General Manager or senior Executive Committee roles
- Full P&L ownership with strong commercial and financial acumen
- Working knowledge of all hotel departments, from Rooms and F&B to Sales, Housekeeping, and Engineering
- Proven ability to lead, develop, and hold accountable senior leaders
Preferred:
- Independent, boutique, or lifestyle hotel experience
- Experience working directly with ownership and asset management
- Familiarity with the Nashville market

SCHEDULE
This is a full-time, on-property position. The hotel operates 24/7, and the General Manager is responsible for the property at all times, with availability for evenings, weekends, holidays, and on-call needs as required.

BENEFITS
Full-Time:
- Health, dental, and vision insurance effective the first of the month following 30 days of employment
Part-Time and Full-Time:
- PTO beginning on the first day of hire
- 401(k) program, eligible after 6 months
- Complimentary parking
- Discounted meals at Modern Love
- Opportunities for advancement within a growing boutique hotel group

Fairlane Hotel is committed to a workplace that reflects the diversity of Nashville and the guests we serve. We are an equal opportunity employer.