Program Coordinator - San Carlos st. in San Jose, California at LGTC Group

About LGTC Group

Job description:

We are seeking a professional and friendly New Patient Coordinator to support daily administrative functions in a fast-paced healthcare environment. This role is the first point of contact for patients and visitors, requiring excellent customer service, organization, and multitasking skills.

Responsibilities

The following duties represent the primary responsibilities of this role; however, additional tasks may be assigned as needed to support clinic operations.

• Onboarding of Clients
• Coordinating Initial Appointments (Therapy, Psychiatry, Orientation)
• Sending Emails after coordinating appointments
• Administrative work using EHR, Excel, Outlook, Teams, and other systems
• Keeping track of IA’s in the EHR with Admissions Teams and identifying Internal Referrals
• Informing JIT of Emergency Medication Refills, when applicable
• Scheduling Parent Appointments as Requested by Providers
• Documenting Client Attendance Changes and Editing EHR Schedules
• Calling Clients when they are not present for the program and informing Clinical Managers when needed
• Indexing Documents as Requested
• Reprinting Daily Program Schedules, Welcome Packets, Orientation Acknowledgments, WRAP Packets, and other materials as needed
• Supporting providers and clinical staff with basic Medical Assistant duties
• Taking and documenting client vital signs, as requested
• Assisting with medication reconciliation and updating medication information in the EHR, as directed
• Preparing clients for provider appointments and assisting with basic clinical room preparation
• Assisting with specimen collection, point-of-care testing, or other basic clinical tasks within the scope of MA certification and clinic protocols

Minimum Qualifications

• High school diploma or equivalent
• Current Medical Assistant (MA) certification required
• Previous experience in a front desk, receptionist, or customer service role in a healthcare setting (required)
• Previous experience working in a medical or behavioral healthcare setting preferred
• Strong organizational skills and attention to detail
• Proficiency in computer systems and Microsoft Office

Preferred Qualifications

• Experience with electronic health record (EHR) systems or medical practice management software
• Knowledge of medical terminology and pharmacology
• Experience performing basic Medical Assistant clinical duties
• Bilingual abilities to support a diverse patient population
• Additional certification in office administration is a plus

Skills & Competencies

• Excellent written and verbal communication skills
• Strong customer service and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Professional attitude and appearance
• Problem-solving skills and ability to remain calm under pressure
• Strong time management and organizational abilities
• Ability to work collaboratively with staff, physicians, and clinical personnel
• Detail-oriented and results-driven
• Knowledge of basic clinical procedures and patient-care protocols
• Ability to accurately document clinical and administrative information in the EHR
• Ability to obtain and document vital signs accurately
• Knowledge of medical terminology, medications, and basic clinical workflows
• Ability to maintain patient confidentiality and handle sensitive information appropriately

Job Type

Full-time

Experience

• Front Desk Receptionist: 2 years (Required)
• Medical Assistant: 2 year (Preferred)
• EHR/EMR: 1 year (Preferred)

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Experience:

• Front Desk Receptionist: 2 years (Required)

License/Certification:

• Certified Medical Assistant (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person