Hotel General Manager (Marriott/Hilton) - Kalyan Hospitality in Glen Allen, Virginia at Kalyan Hospitality

About Company:

Our vision is to become the premier hotel development company with a concentration in Virginia, committed to excellence through strategic development and continued innovation in the hospitality industry. Guided by our core values, we will exceed the expectations of our guests and members and enhance the value of our partners' investments.

Our mission is to provide the ultimate guest experience through exceptionally talented associates committed to providing true hospitality. We do this by providing support, training, and growth for our team members while being fiscally responsible to our owners and investors.

About the Role:

The Hotel General Manager at Kalyan Hospitality is responsible for overseeing all aspects of hotel operations to ensure exceptional guest experiences and optimal business performance. This role requires strategic leadership to manage staff, maintain high standards of service, and drive revenue growth while controlling costs. The General Manager will collaborate with department heads to implement policies, enhance operational efficiency, and uphold brand standards. They will also be the primary representative of the hotel in the community and with corporate stakeholders, fostering strong relationships and promoting the hotel's reputation. Ultimately, the role aims to deliver a seamless, memorable stay for guests while achieving financial and operational goals.

Minimum Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in hotel management or a similar leadership role within the hospitality industry.
• Proven track record of managing hotel operations with a focus on guest satisfaction and financial performance.
• Strong knowledge of hotel management software and property management systems.
• Excellent communication, leadership, and organizational skills.

Preferred Qualifications:

• Master’s degree in Hospitality Management or Business Administration.
• Experience managing a full-service hotel or resort in the United States.
• Certification from recognized hospitality organizations such as CHA (Certified Hotel Administrator).
• Multilingual abilities to effectively communicate with diverse guests and staff.
• Advanced skills in revenue management and digital marketing strategies.

Responsibilities:

• Lead and manage daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance departments.
• Develop and implement business strategies to increase revenue, improve guest satisfaction, and optimize operational efficiency.
• Recruit, train, and mentor staff to maintain high performance and adherence to company standards.
• Monitor financial performance, prepare budgets, and control expenses to meet profitability targets.
• Ensure compliance with health, safety, and legal regulations across all hotel functions.
• Maintain strong relationships with guests, vendors, and local community partners to enhance the hotel's market presence.
• Analyze guest feedback and operational data to identify areas for improvement and implement corrective actions.
• Coordinate with marketing and sales teams to promote hotel services and special events.

Skills:

The Hotel General Manager utilizes leadership and communication skills daily to inspire and guide a diverse team toward common goals. Analytical skills are essential for interpreting financial reports, guest feedback, and operational metrics to make informed decisions that enhance performance. Proficiency with hotel management software enables efficient scheduling, inventory control, and guest service management. Problem-solving skills are critical when addressing guest concerns or operational challenges promptly and effectively. Additionally, strategic planning and marketing skills help in developing initiatives that increase occupancy rates and elevate the hotel's brand presence in a competitive market.