Care Coordination - Team Lead in Watertown, New York at Childrens Home of Jefferson

Summary/Objective:

By working with the eligible members, their families/supports, and a network of provider agencies, CHJC’s Care Coordination Programs provide comprehensive and person-centered care coordination and care management services for members experiencing emotional and/or behavioral problems or those with complex combinations of chronic conditions/serious mental illnesses. CHJC and its dedicated Care Coordinators strive to improve the responsiveness, accountability, and navigation of the complex medical, behavioral, and social service system.

Under the leadership of the Program Manager, as necessary/appropriate, the Team Lead may be responsible to provide Health Home Care Management Services for up to ten (10) members at any given time. For assigned members, the Team Lead is responsible for conducting strength-based assessments, identify and submit referrals for needed services/community supports, and provide advocacy and support to individual members. Based on the individual needs of the member, individualized service plans are developed.

Additionally, to assist in maintaining a positive and supportive work environment, the Team Lead provides direct supervision to a team of Care Coordinators. The Team Lead works closely with the Program Manger to support the daily operations and successful execution of the Agency’s policies, procedures, practices, standards, and systems for the Program.

Essential Care Coordination Functions:

1. Assist members to identify strengths and develop problem solving strategies to further enhance those strengths

2. As determined by the individual member’s need, assist in the seamless transition to higher or lower levels of care

3. Ensure the delivery of high intensity care management services to members

4. Assist members to access various community services available to them

5. Beginning with a strength-based assessment, in collaboration with the member, family members and service providers, develop individualized service plans for each member

6. Taking an integrated approach to service planning and delivery, provide wraparound services and a service plan tailored to the member’s need

7. To minimize unnecessary emergency room visits and subsequent hospitalizations, within one business day, follow-up/connect with the member

8. Responsible to maintain accurate records in the designated EMR, completes assessment and documentation timely, professionally, and accurately

9. Ensures eligibility and appropriateness for enrollment and continued enrollment

Essential Supervisory Functions:

1. Provides direct supervision of 6-8 Care Coordinators

2. Meets with assigned staff for individual/group supervision, mentors, and professionally develops staff

3. Monitors job performance and completes required performance evaluations

4. Monitors staff schedules, time and attendance, and approves time off

5. Monitors required on-going professional development training for staff, completes staff development plans, and collaborates with HR to providing on-going/necessary training to program staff

6. Provides on-the-job learning to all staff on a regular basis, documents observations, and provides feedback

7. Reviews work for timeliness, accuracy, and completeness including but not limited to: reviewing encounters, care plans, chart audits, and member utilization reviews

8. Reviews audit scores with each staff, assists in quality improvement of audited cases

9. As required, escalate necessary information to the Program Manager

10. Assists in the hiring/interview process for new staff

11. Assists assigned staff to mediate issues that arise among clients, families, and team members

12. Collaborates with necessary parties to identify program metrics/outcomes, data sources, collection tools, and reporting methods and is a “Power User,” inputting data into RedCap.

Special Requirements:

Work Environment: Office environment will require occasional travel to recruitment events, conferences and/or meetings and moderate travel within the community to include off-site/in-home visits. May have contact with service recipients that are agitated and/or are in crisis. Some risk involved working with service recipients with mental illness. Works in an office setting with a controlled temperature environment. Occasional exposure to inclement weather conditions may occur depending upon assignments.

Equipment: This position is required to maintain a working knowledge of related office equipment including personal computers and printers, audio-visual equipment, telephone systems, copiers, fax machines, etc.

Physical Demands: Must be able to sit, stand, walk, lift, carry, push/pull, climb, bend, and stoop. Must be able to perform fine motor skills, read, and type. Must be able to sit for long periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type/Expected Hours of Work:

Full-time, traditional hours required along with occasionally some non-traditional hours. This position is required to work on-site, and offsite/in home visits.

Travel:

Travel is required throughout service area (Jefferson, Lewis, Oswego, and St. Lawerence County).

Required Education and Experience:

A Bachelor’s Degree in psychology, sociology, human services, or related field is required. A minimum of two (2) years’ experience in providing direct services and/or linking individuals with serious mental illness, developmental disabilities, or substance use disorders, to a broad range of essential services, is required. Supervisory experience preferred.

Skills/Abilities/Knowledge:

Strong organizational abilities and office skills are essential for this position. This person must also have excellent people skills and be a team player. Ability to work with diverse populations. Must demonstrate effective and excellent oral and written communication skills and the ability to work cooperatively with others. Must be detail-oriented and possess excellent time-management skills. Requires self-direction, tact, diplomacy, and the ability to be clear, courteous, and professional. Able to react to change productively and handle other duties as assigned.

Additional Eligibility Qualifications:

Must maintain privacy of confidential information. Successful completion of routine pre-employment requirements as mandated by the New York State Department of Health, Office of Mental Health and Office of Children and Family Services along with ongoing clearances and exclusion checks. These requirements are to include employment health requirements, reference checks, criminal background checks/fingerprinting, State Central Registry clearance and your eligibility to work in the United States. A valid NYS driver’s license required. Corporate Compliance, HIPAA Privacy Security, and Workplace Harassment and Discrimination Training and Nonviolent Crisis Intervention, First Aid and CPR will be required following date of hire.