Director of Product Design - Channels in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director of Product Design - Channels in the United States.
This is a senior leadership role shaping the future of large-scale digital experiences across multiple customer-facing channels in a complex, regulated environment. You will be responsible for unifying fragmented journeys into a cohesive, platform-driven experience ecosystem that improves usability, consistency, and measurable business outcomes. The role blends strategic vision with hands-on design leadership, guiding how digital products evolve across web and mobile touchpoints. You will lead and grow a multidisciplinary design organization, partnering closely with research, content, product, engineering, and operations teams. This is a highly cross-functional position with executive visibility, where your work directly influences customer satisfaction and enterprise transformation. The environment is fast-moving, data-informed, and focused on delivering accessible, human-centered experiences at scale. It is well-suited for a design leader who can connect vision to execution while driving alignment across diverse stakeholders.
In this role, you will define and lead the end-to-end product design strategy across multiple digital channels while building a strong, high-performing design organization.
- Lead, mentor, and grow a multidisciplinary product design team, fostering a culture of excellence, inclusion, and continuous learning
- Define and drive a unified channel experience strategy across complex, multi-step digital journeys and transactional flows
- Partner with research and content strategy teams to translate customer insights into scalable design direction and experience vision
- Establish and evangelize design principles, experience roadmaps, journey maps, prototypes, and service blueprints to align stakeholders
- Collaborate with executive stakeholders across product, engineering, marketing, operations, legal, and compliance to ensure cohesive delivery
- Oversee design system governance, accessibility standards (WCAG/ADA), and consistency across all digital touchpoints
- Leverage experimentation, analytics, and continuous discovery to inform design decisions and optimize user and business outcomes
- Guide the evolution of interaction models, including AI-driven and personalized experiences
The ideal candidate is an experienced design leader with deep expertise in digital product design, system thinking, and large-scale experience transformation.
- 12+ years of experience in UX, product design, or interaction design, with a strong portfolio of complex digital systems or ecommerce/transactional experiences
- 5+ years of experience managing design teams, including leadership of other people managers
- Proven success designing end-to-end user journeys in complex, regulated, or high-stakes environments
- Strong experience applying design systems, conceptual modeling, interaction flows, and usability principles at scale
- Demonstrated ability to lead strategy and translate it into measurable business and customer impact
- Experience working in Agile environments with cross-functional product and engineering teams
- Strong data-informed mindset, with experience using analytics and experimentation to guide design decisions
- Ability to lead research collaboration and apply insights into product and experience strategy
- Proficiency with modern design tools such as Figma and prototyping platforms
- Excellent leadership, communication, storytelling, and stakeholder management skills
- Familiarity with accessibility standards and inclusive design practices is highly valued
- Experience with healthcare, insurance, or regulated industries and AI-driven or conversational experiences is a plus
- Competitive annual salary range: $138,900 – $191,000
- Eligibility for performance-based bonus incentives
- Comprehensive benefits package including medical, dental, and vision coverage
- 401(k) retirement savings plan with employer support
- Paid time off, holidays, volunteer time, parental leave, and caregiver leave
- Short-term and long-term disability coverage and life insurance
- Fully remote work with potential occasional travel for meetings or training
- Home office support and potential internet stipend depending on location
- Inclusive, mission-driven environment focused on improving healthcare experiences
- Strong emphasis on work-life balance and whole-person well-being.