Bilingual Banker in Monroe, Wisconsin at The Bank of New Glarus

Job Summary:

This position is responsible for utilizing both English and Spanish speaking skills to open new deposit accounts and maintain existing deposit accounts services. In addition, this role will assist with paying and receiving activities, customer inquiries, and assisting with customer greeting and phone coverage. This individual is also accountable for meeting the customer’s needs by describing the benefits and features of the Bank's products and services to ensure maximum cross-selling and account retention relied upon to provide premium quality service to all customers for the products and services utilized. In addition, you may work with IRA/SEP accounts to include, yet not limited to, opening/closing, maintenance, compliance, and option types. This position could work with the safe deposit area and would be responsible for debit/ATM card ordering.

The Bilingual Banker must have a solid understanding of the Bank’s core system which includes, but is not limited to, UFS Navigator and Integrated Teller System. In addition, this role will be expected to continue to learn and assist with transactions relating to loan inquiries and loan servicing. This individual will be expected to assist amongst all our branches based on the needs of our clients and attend sales call with Lenders as applicable.

Supervisory Responsibilities: None.

Duties/Responsibilities:

• Communicate fluently in English & Spanish to assist with the financial needs of our customers/prospects.
• Sell Bank products and services by clarifying customer's needs, validating services being delivered, presenting features and benefits, and closing by asking for the business. Offer logical enhancements during the selling process and develop customer relationship. Send personal thank you on each account opened and complete the 2-2-2 follow-up.
• Be sales orientated while providing “premium quality service.”
• Serve as a primary contact for Spanish Speaking customers to best assist with their financial planning needs.
• Complete proper documentation for all deposit account relationships from opening to closing of an account, including making needed updates and changes.
• Work closely with all Bank team members to ensure that we treat all customer inquiries, questions, and complaints with respect and follow through.
• May work with IRA/SEP retirement products and other deposit accounts with regards to the Bank’s processing systems, disbursements, compliance, and changes in the law or forms.
• Maintain professional and community affiliations to increase the Bank’s visibility and new business opportunities and to further personal development.
• Assist in backup in the personal banking and teller areas during scheduled branch times.
• Prepares necessary disclosures and documents in accordance with the regulatory requirements, including content and timing.
• Helps promote a culture of regulatory compliance and safe and sound financial practices.
• Knows and strictly follows all security, compliance, regulatory, internal control procedures, policies, and laws.
• Be aware of and support the Bank’s efforts to meet the Community Reinvestment Act (CRA).
• Serve as the primary contact for Spanish Speaking customers and help to meet their financial expectations as it relates to bank products and services.
• Identify opportunities to sell Bank products and services by clarifying customer's needs, validating services being delivered, presenting features and benefits, and closing by asking for the business and referring to the appropriate team member to complete the transaction.
• Treat all customer inquiries, questions and complaints with respect and follow through. Maintain the Bank's goal to be accessible to the customer and always provide premium service.
• Be a team player. Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, co-workers and managers.
• Maintain a high level of ethical behavior within the banking profession.

Required Skills/Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to speak English & Spanish fluently.
• Must be able to solve practical problems and deal with a variety of concrete variables and situations where only limited standardization exists.
• Must be able to interpret a variety of instructions furnished in written, oral, diagram or schedule form. As well as read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Must be able to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals. Also complete rate, ratio and percentages, and to create and interpret statistical information and graphs.
• Proficient with a 10 Key Calculator, Keyboarding, Knowledge of Personal Computer and Wide Array of Software Applications.
• Strong customer service skills, cash handling experience and supervisory skills.
• Demonstrated effective communication skills, cheerful demeanor, and selling/cross selling abilities.

Education and Experience:

Relevant 2 year degree from technical college, high school diploma or equivalent. 3 years of related experience or training preferred.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of those jobs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for prolonged periods of the work day; use their hands and fingers; reach with hands and arms; talk plainly and hear accurately. The employee frequently is required to walk. The employee is occasionally required to stand; reach with hands and arms; climb and balance; and stoop, kneel and crouch. The employee must regularly lift and/or move up to ten pounds and occasionally life and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.

Travel Requirements: Travel to other locations or areas may be required at times.

BNG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.