General Manager in Hayward, Wisconsin at voco by IHG - Hayward, WI

GLMG Hotels | Great Lakes Management Group

Great Lakes Management Group (GLMG Hotels) is seeking an experienced Hotel General Manager to lead full-service hotel operations and drive exceptional guest experiences, strong financial performance, and high-performing teams.

This leadership role is responsible for hotel management, operations leadership, guest satisfaction, revenue performance, Food & Beverage operations, banquet management, and team development. The General Manager will oversee all aspects of hotel operations while ensuring brand standards, financial targets, and service excellence are consistently achieved.

At GLMG Hotels, we believe Every Guest Matters and Every Team Member Matters, and our leaders bring this culture to life through our Anchors for Success hospitality philosophy.

Hotel Operations Leadership

• Lead and manage daily hotel operations, including Front Office, Housekeeping, Maintenance, Food & Beverage, and Banquet operations.

• Ensure operational excellence in guest service, cleanliness, safety, and brand standards.

• Conduct regular property inspections to maintain high hospitality standards.

• Provide strong operations leadership to department managers and team members.

Food & Beverage & Banquet Operations Leadership

• Lead and oversee all Food & Beverage operations, including restaurant, bar, banquet, catering, and conference services.

• Provide strong leadership, coaching, and accountability to Food & Beverage managers, culinary leaders, and banquet teams.

• Ensure exceptional food quality, service standards, and guest experiences across all dining and event operations.

• Oversee banquet and event execution, ensuring seamless coordination between Sales, Culinary, and Banquet teams.

• Manage Food & Beverage financial performance, including departmental revenue, food and beverage costs, labor expenses, inventory controls, and profitability.

• Partner with Sales and Catering teams to maximize banquet bookings, event revenue, and overall Food & Beverage performance.

• Ensure compliance with food safety, sanitation, liquor licensing, and applicable health regulations.

• Foster a culture of teamwork, operational excellence, and hospitality throughout all Food & Beverage departments.

Guest Satisfaction & Service Excellence

• Monitor and improve guest satisfaction scores, brand surveys, and online reviews.

• Address guest concerns and implement effective service recovery solutions.

• Foster a culture focused on exceptional hospitality and guest experience.

• Ensure consistent service excellence across all hotel departments.

Revenue Performance & Financial Management

• Manage the hotel's financial performance, including revenue, expenses, labor management, and profitability.

• Review key performance metrics such as ADR, RevPAR, occupancy, and market share.

• Work closely with Sales and Revenue Management teams to drive revenue growth and market performance.

• Develop and manage hotel budgets, financial forecasts, and departmental operating plans.

• Analyze financial statements and implement strategies to improve operational efficiency and profitability.

Team Leadership & Employee Development

• Recruit, train, and develop department leaders and team members.

• Promote a culture focused on team engagement, accountability, and professional development.

• Conduct performance evaluations and provide ongoing coaching to drive high performance.

• Ensure compliance with HR policies and company procedures.

• Build a positive workplace culture that reflects GLMG Hotels' commitment to Every Team Member Matters.

Sales, Marketing & Market Leadership

• Support hotel sales strategies and revenue generation initiatives.

• Build relationships with corporate clients, community partners, and local organizations.

• Identify opportunities to grow group business, corporate accounts, banquet revenue, and local market share.

• Collaborate with Sales and Catering teams to maximize meeting, conference, and special event opportunities.

• Represent the hotel professionally within the local business community.

Brand Compliance & Safety

• Ensure compliance with brand standards, company policies, and regulatory requirements.

• Maintain hotel readiness for brand inspections and quality assurance audits.

• Ensure the property maintains strong safety and security procedures.

• Oversee preventative maintenance and ensure the hotel remains in excellent physical condition.

• 5+ years of hotel management experience.

• Prior experience as a General Manager, Assistant General Manager, or Hotel Operations Leader.

• Strong understanding of hotel financial performance, revenue management, and operational leadership.

• Experience overseeing Food & Beverage operations, banquet services, or other full-service hotel departments.

• Experience with hotel property management systems (PMS) such as HotelKey, OnQ, FOSSE, Opera, or similar.

• Strong leadership, communication, organizational, and decision-making skills.

• Demonstrated ability to manage multiple departments and develop high-performing teams.

• Ability to work flexible schedules, including evenings, weekends, and holidays.

• Bachelor's degree in Hospitality Management, Business Administration, or related field.

• Experience with Hilton, Marriott, or IHG brand standards.

• Proven success improving guest satisfaction scores and revenue performance.

• Experience leading full-service Food & Beverage operations, including restaurants, bars, banquets, catering, and conference services.

• Strong understanding of banquet operations, event execution, Food & Beverage cost controls, and departmental profitability.

• Experience managing hotel budgets, financial reporting, and labor productivity.

• Opportunity to lead within a growing hotel management company.

• Work alongside experienced hospitality professionals who are passionate about service excellence.

• Career growth opportunities across a diverse, multi-property hotel portfolio.

• Support from an experienced corporate leadership team.

• A culture built around service excellence, teamwork, accountability, and leadership development.

• The opportunity to make a meaningful impact on hotel performance, guest satisfaction, and team member success.

At GLMG Hotels, our success begins with our people. We are looking for a hands-on, results-driven hospitality leader who takes pride in developing teams, delivering outstanding guest experiences, and driving strong operational and financial performance.

Every Guest Matters. Every Team Member Matters.