Guest Service Representative in Lake Buena Vista, Florida at RESORT PORTER LLC

We are seeking a highly organized, customer-focused Guest Service Representative to join our resort operations team! In this role, you will play a key part in ensuring smooth daily luggage service delivery, coordinating luggage pickups and deliveries, communicating with drivers and resort teams, and monitoring service requests.

This is a tipped position.

Essential Duties & Responsibilities:

? Greet guests warmly upon arrival, offering a welcoming first impression.

? Assist guests with storage of check-in and check-out luggage.

? Coordinate and ensure the timely delivery of luggage to guest rooms.

? Offer detailed information about resort amenities, activities, transportation, and services.

? Assist with groceries and luggage carts.

? Provide guest with rented scooters, strollers, and wheelchair (if needed).

? Respond promptly to guest inquiries and requests.

? Address and resolve concerns related to luggage handling or storage.

? Ensure luggage areas are secure, clean, and well-organized.

? Follow safety protocols to prevent accidents and ensure guest and personal safety.

? Uphold resorts brand standards, values, and image at all times.

? Other duties as assigned.

• High school diploma or equivalent preferred.
• 1+ years of experience in luggage services or hospitality preferred.
• Strong organizational, communication and interpersonal skills.
• Ability to prioritize and multitask in a dynamic environment.
• Ability to work a variety of shifts including AM shifts, PM shifts, weekends and holidays.
• Standing, sitting, walking, repetitive movement, lifting of heavy items (up to 70lbs)