Senior Director, Compliance in Rochester, New York at Athena

Duties and Responsibilities:

• Develop and lead the agency’s compliance and quality improvement strategy, establishing priorities, long-term objectives, and initiatives that proactively address regulatory changes, organizational risks, and evolving operational needs.

• Lead the creation, implementation, and ongoing refinement of compliance policies, procedures, and internal controls to ensure regulatory adherence and clear accountability across departments.

• Oversee the agency’s regulatory compliance framework by monitoring applicable federal, state, and local requirements, identifying emerging risks, and implementing proactive mitigation strategies.

• Evaluate compliance-related workflows, systems, and procedures to improve efficiency, eliminate redundancies, and support consistent execution across clinical and administrative operations.

• Provide strategic oversight of compliance program operations, ensuring robust systems are in place to identify, investigate, escalate, and resolve compliance concerns.

• Direct the preparation and coordination for regulatory audits, accreditation reviews, and external inspections (including OMH and OMIG), overseeing corrective action plans and remediation efforts to ensure timely, sustainable compliance.

• Establish standardized reporting, trend analysis, and performance monitoring mechanisms, using measurable outcomes and stakeholder feedback to advise executive leadership on strategic priorities and drive continuous program refinement.

• Manage the compliance form process and ensure all incoming inquiries and submissions are thoroughly tracked, reviewed, and handled in a timely manner.

• Partner with executive, clinical, and administrative leadership to integrate compliance standards into daily operations, clarify responsibilities, and perform additional leadership duties as assigned.

Qualifications

• Master’s or doctoral degree in mental health counseling, social work, marriage and family therapy, or psychology

• Independent license as a mental health practitioner in New York (LMHC, LCSW, etc.)

• Minimum of 9 years of clinical experience, with at least 3 years in a supervisory or administrative role.

• Strong knowledge of clinical practices, ethical standards, and regulatory requirements.

• Knowledgeable in NYS OMH Outpatient Clinic regulations and NYS Mandated Reporting requirements

• Knowledgeable in HIPAA Regulations and other relevant privacy statutes.

• Excellent interpersonal and communication skills.

• Proven ability to manage multiple priorities and work collaboratively in a team environment.

• Previous experience using electronic Medical Record systems and documentation standards.

• Commitment to ongoing professional development and staying current with industry trends.

• Cultural competence and the ability to work with diverse populations.

• Strong computer skills and proficiency with Word, Excel, G-Suite, and other software/applications.