Manufacturing Customer Service Support in Loves Park, Illinois at Fastenal

Job Description

Manufacturing Customer Service Support
5800 Industrial Ave, Loves Park, IL 61111
IL180 Manufacturing Facility
Full-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm

OVERVIEW:
Working as Full-time Manufacturing Customer Service Support, you will be responsible for the day-to-day support of our Customer Service Department.

RESPONSIBILITIES:
The duties and responsibilities of this position include, but are not limited to:
o Working directly with customers via telephone and email
o Entering and confirming customer purchase orders
o Maintaining in-house filing of department paperwork
o Maintaining customer profiles in the Point-of-Sale (POS) system
o Working on special projects as directed by Manager
o Updating department metrics on a daily, weekly, and monthly basis as required

REQUIRED POSITION QUALIFICATIONS:
The following skills and qualifications are required for this position:
o 18 years of age or older, due to the nature of work
o Prior administrative work experience
o Excellent written and oral communication skills
o Proficient using Microsoft Office Suite
o Demonstrate strong math aptitude, attention to detail and sense of urgency
o Knowledge of Inside Sales/Customer Service principles and practices
o Highly motivated, self directed and customer service oriented
o Demonstrate strong organization, planning, and prioritizing abilities
o Exhibit strong problem solving, deductive reasoning and decision making skills
o Learn and perform multiple tasks in a fast paced environment
o Work independently as well as in a team environment
o Demonstrate our core values of ambition, innovation, integrity and teamwork
o Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)

PREFERRED POSITION QUALIFICATIONS:
o Product knowledge

ABOUT US:
Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.

As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.

FULL-TIME BENEFITS:
Fastenal offers a competitive benefits package to all full-time employees. This package includes Health, Life, Long Term Disability, and Dental Insurance, in addition to, paid vacation, sick leave, holidays, and 401(k) with an employer contribution.

COMPENSATION:
The base pay range for this position is $45,000 - 60,000. In addition to base pay, this position is also eligible for a bonus and/or commission.

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